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Reference

AI Case Studies

352 deployments of AI in real organisations — who adopted it, what they were trying to fix, and what changed. Every number here is quoted verbatim from the page it came from, and every record was compared line by line with that page before it was published.

352
Cases published
347
With a number quoted verbatim
245
Source domains
20
With an independent source
How to read these. Most AI case studies are published by the vendor that sold the system, and this corpus is no exception — 332 of 352 rest on the vendor’s own account. What we checked is narrower and worth stating plainly: that the customer is named, that each figure appears on the source page in those words, and that nothing was carried over from a neighbouring case. Where a figure could not be found in the source, the case page says so next to the figure rather than dropping it silently.
352 cases

Talkmobile · LivePerson

92% — Customer Satisfaction Score (CSAT)

Vendor-reportedTelecom · Customer support · NLP · Scaled · 2014

Radiant Credit Union · interface.ai

60% — Asset growth absorbed without contact center team expansion

Vendor-reportedBanking & finance · Customer support · LLM · Scaled · 2022

Osprey · NOVOS

72.6% — share of AI answers

Vendor-reportedRetail & e-commerce · Search & retrieval · LLM · In production

One Skin · KODIF

75% — chat containment rate

Vendor-reportedRetail & e-commerce · Customer support · NLP · Scaled

JCPenney · Revieve

Vendor-reportedRetail & e-commerce · Personalization · Computer vision · In production

TourRadar · boost.ai

82% — customer inquiries handled automatically by AI Agent

Vendor-reportedTravel & hospitality · Customer support · LLM · In production · 2024

PolicyBazaar · Ringg

57000 — Connected calls

Vendor-reportedInsurance · Process automation · NLP · In production

Safe · Victoria Olsina

40.88% — Enterprise keyword visibility

Vendor-reportedOther · Search & retrieval · LLM · In production

DNB · boost.ai

2,500 — Relevant topics covered

Vendor-reportedBanking & finance · Customer support · NLP · Scaled · 2018

Adyen · Rossum

70 — automation rate

Vendor-reportedBanking & finance · Document processing · NLP · Scaled · 2023

Ivy City · KODIF

78.8 — chat containment

Vendor-reportedRetail & e-commerce · Customer support · NLP · Scaled · 2026

Amplitude · Wolfia

4X — throughput of security questionnaires

Vendor-reportedTechnology & software · Document processing · AI agents · Scaled

Wonderschool · Lorikeet

100% — Call answer rate

Vendor-reportedEducation · Customer support · AI agents · In production · 2026

EVPassport · Crescendo

33 days — time from kickoff to go-live

Vendor-reportedOther · Customer support · NLP · Scaled

SoWork · iGrow

100% — AI Visibility Score

Vendor-reportedTechnology & software · Search & retrieval · NLP · In production · 2026

WS Audiology · QueryNow

85% increase — daily active users

Vendor-reportedHealthcare · Search & retrieval · NLP · In production

GreenifyAI · EasyDeploy AI

19,484 listings scored — sustainability coverage

Vendor-reportedConstruction & real estate · Process automation · Classical ML · In production

Cubo Ai · Google Cloud

more than 10X — user growth supported with same IT workforce

Vendor-reportedOther · Other · Computer vision · Scaled · 2019

By industry

By use case