Perry Ellis · Yotpo
1.4% — conversion rate
Independently reportedRetail & e-commerce · Customer support · NLP · Scaled
Customer support
DNB · boost.ai
Vendor-reportedBanking & financeNorwayScaledEnterpriseNLPLive 2018
Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.
Reported by boost.ai (vendor self-report). Checked against the source page on 2026-09-06. 8 of 10 figures below appear on that page word for word; the rest are marked.
The problem
High volume of chat traffic to its customer center, needing to free up staff from repetitive work while providing 24/7 support.
What was deployed
- Vendor
- boost.ai
- Products
- Aino, Juno, boost.ai platform
- Technique
- NLP
- Build or buy
- Bought off the shelf
- Deployment
- SaaS
- Scale
- 10,000+ daily automated customer interactions; over a million customers interacted with; 5,000+ daily users for internal bot Juno.
- Timeline
- 2 months
What changed
Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.
2,500Relevant topics coveredfrom day one
“2,500 relevant topics covered from day one”
Quoted word for word from the source
8 weeksTime to production-ready virtual agent
“8 weeks to production-ready virtual agent”
Quoted word for word from the source
10,000+Fully-automated daily customer interactionsdaily
“10,000+ fully-automated daily customer interactions”
Quoted word for word from the source
50%Customer service traffic automated (online chat)in just six months
“automated over half of all online chat interactions in just six months.”
Quoted word for word from the source
68%CSAT scoresQ3 2020
“CSAT scores hit all-time high of 68% in Q3 2020”
Quoted word for word from the source
over a millionCustomers interacted withto date
“to date, has interacted with over a million customers.”
Quoted word for word from the source
55%Incoming chat traffic automatedin 2021
“reaching 55% of all chat (20% of all customer service requests across all channels including phone and email) in 2021.”
Not found on the source page in these words
20%Total customer service traffic automated (across all channels)in 2021
“reaching 55% of all chat (20% of all customer service requests across all channels including phone and email) in 2021.”
Not found on the source page in these words
5,000+Juno daily usersdaily
“Juno has over 5,000 daily users”
Quoted word for word from the source
80%Juno accuracy rates
“consistently high accuracy rates of 80%.”
Quoted word for word from the source
“The results are a lot higher than we expected in such a short time.”
Difficulties and limits
- No artificial intelligence-powered virtual agent can claim to effectively handle every single customer query.
Sources
- boost.ai — vendor self-report
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