Perry Ellis · Yotpo
1.4% — conversion rate
Independently reportedRetail & e-commerce · Customer support · NLP · Scaled
Customer support
Houston Methodist · ActiumHealth
Vendor-reportedHealthcareUnited StatesIn productionEnterpriseLLM
Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.
Reported by actiumhealth.com (vendor self-report). Checked against the source page on 2026-09-06. 12 of 12 figures below appear on that page word for word.
The problem
Overwhelming call volumes, operational inefficiencies, need to extend team capacity without hiring, managing routine inbound requests at scale, closing gaps in outreach, and slow, inconsistent QA process.
What was deployed
- Vendor
- ActiumHealth
- Products
- ActiumHealth's AI-powered patient communication platform, ActiumHealth's full suite, Inbound AI Agents, Outbound AI Agents, Insights Platform
- Technique
- LLM
- Build or buy
- Bought off the shelf
- Deployment
- SaaS
- Data used
- patient interactions, open imaging orders, Find a Doctor requests, physician referrals
- Scale
- nine-hospital academic health system serving the greater Houston area
What changed
Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.
18000000staffing capacity created
“creating capacity equivalent to 239 full-time employees valued at $18 million in staffing costs.”
Quoted word for word from the source
239FTE capacity created
“creating capacity equivalent to 239 full-time employees valued at $18 million in staffing costs.”
Quoted word for word from the source
5300000total calls automated
“In total, ActiumHealth automated 5.3 million calls and created the equivalent of 239 FTEs, or $18 million in staff cost equivalent.”
Quoted word for word from the source
2200000inbound calls automated annuallyannually
“automating 2.2 million inbound calls annually”
Quoted word for word from the source
731000outbound calls placed
“Outbound campaigns placed 731,000 calls and scheduled 49,000 imaging appointments, adding 26 FTE of capacity worth $1.95 million per year.”
Quoted word for word from the source
49000imaging appointments scheduled through outbound campaigns
“generating 49,000 imaging appointments through outbound campaigns”
Quoted word for word from the source
85%QA coveragefrom under 2%
“QA coverage rising to 85% from under 2%”
Quoted word for word from the source
42inbound automation FTE capacity created
“Inbound automation handled 2.2 million calls across hospitals, practices, and service lines, creating 42 FTE of capacity worth $3.1 million per year.”
Quoted word for word from the source
3100000inbound automation cost savingper year
“Inbound automation handled 2.2 million calls across hospitals, practices, and service lines, creating 42 FTE of capacity worth $3.1 million per year.”
Quoted word for word from the source
26outbound campaigns FTE capacity created
“Outbound campaigns placed 731,000 calls and scheduled 49,000 imaging appointments, adding 26 FTE of capacity worth $1.95 million per year.”
Quoted word for word from the source
1950000outbound campaigns cost savingper year
“Outbound campaigns placed 731,000 calls and scheduled 49,000 imaging appointments, adding 26 FTE of capacity worth $1.95 million per year.”
Quoted word for word from the source
2400000calls analyzed for QA
“Insights analyzed 2.4 million calls for QA, lifting QA coverage to 85% from under 2% with existing staff.”
Quoted word for word from the source
ROI as stated: measurable ROI
Difficulties and limits
- extending team capacity without hiring more staff
- managing routine inbound requests at scale
- closing gaps in outreach
- accelerating a QA process that was slow, inconsistent, and hard to scale
Sources
- actiumhealth.com — vendor self-report, 2026-02-04
Similar deployments
Innovative Dining Group · Revmo AI
1200+ — Reservations booked by AI
Vendor-reportedTravel & hospitality · Customer support · NLP · In production · 2025
Luxury Bath NJPA · Hatch AI
52% — Overall set rate
Vendor-reportedConstruction & real estate · Customer support · AI agents · Scaled
Radiant Credit Union · interface.ai
60% — Asset growth absorbed without contact center team expansion
Vendor-reportedBanking & finance · Customer support · LLM · Scaled · 2022
Talkmobile · LivePerson
92% — Customer Satisfaction Score (CSAT)
Vendor-reportedTelecom · Customer support · NLP · Scaled · 2014
One Skin · KODIF
75% — chat containment rate
Vendor-reportedRetail & e-commerce · Customer support · NLP · Scaled