Perry Ellis · Yotpo
1.4% — conversion rate
Independently reportedRetail & e-commerce · Customer support · NLP · Scaled
Customer support
Innovative Dining Group · Revmo AI
Vendor-reportedTravel & hospitalityUnited StatesIn productionEnterpriseNLPLive 2025
Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.
Reported by revmo.ai (vendor self-report). Checked against the source page on 2026-09-06. 13 of 13 figures below appear on that page word for word.
The problem
Unanswered after-hours calls, overwhelmed host stand during business hours, and an ineffective IVR led to missed reservations and poor guest experience.
What was deployed
- Vendor
- Revmo AI
- Products
- Revmo
- Technique
- NLP
- Build or buy
- Bought off the shelf
- Deployment
- SaaS
- Data used
- guest profiles, Swan loyalty status, caller ID
- Scale
- across three locations
What changed
Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.
1200+Reservations booked by AI
“1,200+ Reservations Booked by AI”
Quoted word for word from the source
100%After-hours calls captured
“100% After-Hours Calls Captured”
Quoted word for word from the source
479After-hours reservations booked by AI
“479 After-Hours Reservations Booked”
Quoted word for word from the source
12330+Calls handled by AI
“12,330+ Calls Handled by AI”
Quoted word for word from the source
0%After-hours calls unansweredfrom 100%
“Before Revmo, 100% of after-hours calls went unanswered. Now every after-hours call at BOA locations reaches the agent”
Quoted word for word from the source
5100+After-hours calls captured (first 4 months)first four months
“over 5,100 captured in the first four months”
Quoted word for word from the source
10%After-hours call conversion to reservation
“Nearly 10% converted directly into booked reservations”
Quoted word for word from the source
1208Reservations booked by AI (first 4 months)first four months
“the AI booked 1,208 reservations”
Quoted word for word from the source
643Modifications handled by AI (first 4 months)first four months
“handled another 643 modifications in the first four months”
Quoted word for word from the source
Booking volume growthH1 to H2
“Booking volume grew 22% from the first half to the second half of the period.”
Quoted word for word from the source
184Reservations booked by AI (Sushi Roku Palo Alto)11 weeks
“added another 184 reservations booked”
Quoted word for word from the source
88Modifications handled by AI (Sushi Roku Palo Alto)11 weeks
“88 modified in just 11 weeks.”
Quoted word for word from the source
58-66%Calls fully handled by AI
“Between 58% and 66% of calls at BOA locations are now fully handled by the AI without ever reaching a human”
Quoted word for word from the source
Staff repositioned
“The dedicated off-premise reservationist role has been repositioned toward a higher-skilled hire.”
Quoted word for word from the source
Call quality visibility
“Now every interaction is transcribed and auditable, giving IDG visibility into the quality and accuracy of guest communications across locations for the first time.”
Quoted word for word from the source
“From the Operations side, Revmo has been able to capture reservations for calls made after hours. Focusing on the transfer rate during business hours has helped our front desk team focus on guests in the restaurant. The integration with SevenRooms is quite impressive, and Revmo's agent can accomplish almost everything a human could.”
Difficulties and limits
- Calls that mattered most were going unanswered
- After-hours gap where 43% of call volume went unanswered
- Overwhelmed host stand during peak service
- IVR that couldn't convert and lost 20% of callers
- No visibility into call quality or accuracy of information given by staff
- Labor question regarding backfilling a dedicated reservationist role
Sources
- revmo.ai — vendor self-report
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