Perry Ellis · Yotpo
1.4% — conversion rate
Independently reportedRetail & e-commerce · Customer support · NLP · Scaled
Customer support
Luxury Bath NJPA · Hatch AI
Vendor-reportedConstruction & real estateUnited StatesScaledAI agents
Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.
Reported by usehatchapp.com (vendor self-report). Checked against the source page on 2026-09-05. 11 of 11 figures below appear on that page word for word.
The problem
Low contact rates on competitive aggregator leads; phone calls frequently marked as spam; manual appointment confirmations taking two hours daily.
What was deployed
- Vendor
- Hatch AI
- Products
- Hatch
- Technique
- AI agents
- Build or buy
- Bought off the shelf
- Deployment
- SaaS
- Data used
- lead sources and CRM
What changed
Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.
52%Overall set ratefrom 25%
“Overall set rate doubled, from 25% to 52%”
Quoted word for word from the source
4000000revenue influencedseven months
“$4M influenced in the last seven months— their fastest stretch of growth yet”
Quoted word for word from the source
30 minstime spent on appointment confirmationsfrom 2 hours
“75% decrease in time spent on appointment confirmations (from 2 hours to 30 mins)”
Quoted word for word from the source
20%Contact rate on lead aggregator leadsfrom 8–10%
“Contact rate on lead aggregator leads increased from 8–10% to 20%”
Quoted word for word from the source
10extra sets booked by SMS AI agent7 days
“The SMS AI agent booked 10 extra sets in 7 days”
Quoted word for word from the source
11appointments booked by Voice AI appointment setting agent2 weeks
“The Voice AI appointment setting agent booked 11 appointments in 2 weeks, demoing 3 of them and resulting in $60K in sales”
Quoted word for word from the source
60000sales from Voice AI booked appointments
“The Voice AI appointment setting agent booked 11 appointments in 2 weeks, demoing 3 of them and resulting in $60K in sales”
Quoted word for word from the source
421000revenue influencedlast seven days alone
“$421,000 influenced in the last seven days alone”
Quoted word for word from the source
6%Unconfirmed ratefrom 8%
“Unconfirmed rate dropped from 8% to 6%”
Quoted word for word from the source
13appointments confirmed by Voice AI appointment confirmation agenttwo weeks
“The Voice AI appointment confirmation agent confirmed 13 appointments in two weeks, with 10 demoed for a 91% demo rate”
Quoted word for word from the source
91demo rate for Voice AI confirmed appointments
“The Voice AI appointment confirmation agent confirmed 13 appointments in two weeks, with 10 demoed for a 91% demo rate”
Quoted word for word from the source
ROI as stated: generated millions in incremental revenue, made operations far more efficient
“Hatch has been vital in our ability to grow as a company. It's not just helped us scale, but uncovered opportunities we would have missed.”
Difficulties and limits
- Manual, phone-only lead outreach was causing low contact and set rates
- Heavy reliance on lead aggregators, which generated competitive and harder-to-set leads
- Phone calls were often being marked as spam
- Manual appointment confirmation process taking two hours daily
- High unconfirm rate due to customers returning calls or texts after hours
Sources
- usehatchapp.com — vendor self-report, 2025-08-05
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