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AI case studies in Banking & finance

30 deployments, each checked against the page it was reported on. Figures are quoted verbatim; anything we could not find in the source is marked on the case page.

Shriram Finance

less than 3–4 hours — Onboarding Turn-Around-Time (TAT)

Independently reportedBanking & finance · Process automation · Classical ML · In production

ANZ Bank · NVIDIA

0.82 — Gini coefficient for assessing risk

Independently reportedBanking & finance · Other · Classical ML · Pilot

Radiant Credit Union · interface.ai

60% — Asset growth absorbed without contact center team expansion

Vendor-reportedBanking & finance · Customer support · LLM · Scaled · 2022

DNB · boost.ai

2,500 — Relevant topics covered

Vendor-reportedBanking & finance · Customer support · NLP · Scaled · 2018

Adyen · Rossum

70 — automation rate

Vendor-reportedBanking & finance · Document processing · NLP · Scaled · 2023

Getnet · LivePerson

74% — digital engagement growth across channels

Vendor-reportedBanking & finance · Customer support · NLP · In production

FinFlow · iHux

4.8 stars — App Store rating

Vendor-reportedBanking & finance · Personalization · LLM · In production

RBS · LivePerson

63K — weekly messaging conversations

Vendor-reportedBanking & finance · Customer support · NLP · Scaled · 2017

Altruist · Cast AI

45%+ — cloud cost savings

Vendor-reportedBanking & finance · Process automation · Pilot

allpay · Microsoft

increased by 10% — developer productivity

Vendor-reportedBanking & finance · Code generation · LLM · In production

IXOPAY · Vidoso

5X — content output

Vendor-reportedBanking & finance · Marketing content · LLM · In production

Orange Credit · AIxH

54 — Loan appointments converted

Vendor-reportedBanking & finance · Sales & marketing · LLM · In production

Hnry · Lorikeet

70 — conversations automated

Vendor-reportedBanking & finance · Customer support · NLP · Scaled · 2026

Visa · Highspot

60 — well-governed content

Vendor-reportedBanking & finance · Other · LLM · Scaled

DNB · boost.ai

1,200 — Daily active users

Vendor-reportedBanking & finance · Process automation · NLP · Scaled · 2020

Experian · AWS

circa 40% — developer effort reduction

Vendor-reportedBanking & finance · Process automation · AI agents · In production

NIC ASIA Bank · Floatbot.AI

21%+ — Core Banking Transactions processed through the Chatbot

Vendor-reportedBanking & finance · Customer support · NLP · In production

HSB · DXwand

+70% — workload offloaded from call center and advisors

Vendor-reportedBanking & finance · Customer support · LLM · Scaled · 2022

Magic Eden · Lorikeet

45% — CSAT (previous AI Agent)

Vendor-reportedBanking & finance · Customer support · NLP · In production

Summ · Lorikeet

97% faster — resolution time

Vendor-reportedBanking & finance · Customer support · AI agents · In production

Rho · Maven AGI

95% — CSAT

Vendor-reportedBanking & finance · Customer support · LLM · In production