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Customer support

Summ · Lorikeet

Vendor-reportedBanking & financeIn productionStartupAI agents

Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.

Reported by lorikeetcx.ai (vendor self-report). Checked against the source page on 2026-09-06. 2 of 3 figures below appear on that page word for word; the rest are marked.

The problem

The rapid growth of cryptocurrency trading has created a surge in customer support requests, often involving intricate and technical tax-related questions, leading to overwhelming volumes during peak tax seasons.

What was deployed

Vendor
Lorikeet
Products
Lorikeet's AI agent
Technique
AI agents
Build or buy
Bought off the shelf
Deployment
SaaS
Data used
their existing knowledge base

What changed

Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.

97% fasterresolution time

“97% faster resolutions.”

Quoted word for word from the source

under 1 minutechat and email first-response timesfrom approximately 30 minutes

“Lorikeet drastically reduced chat and email first-response times from approximately 30 minutes with human agents to under 1 minute.”

Quoted word for word from the source

97% fastertime to surface correct information to answer customers' questions

“Not only was Lorikeet’s AI agent able to surface the correct information to answer customers’ questions 97% faster”

Not found on the source page in these words

“Lorikeet’s AI agent is fantastic at connecting customers to the information they want and providing them with near-immediate answers. Its responses are surprisingly brilliant, answering questions in ways we hadn't considered based on its training on our knowledge base. We learn from them, and our customers get answers much faster. It’s a win/win.”
— Layla Huang, Senior Customer Support Manager

Sources

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