Sales & marketing

Orange Credit · AIxH

Vendor-reportedBanking & financeSingaporeIn productionLLM

Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.

Reported by aixh.ai (vendor self-report). Checked against the source page on 2026-09-06. 4 of 4 figures below appear on that page word for word.

The problem

Manual lead handling led to slow response times, missed follow-ups, inconsistent results, and heavy workload for staff, impacting loan conversion rates and compliance.

What was deployed

Vendor
AIxH
Products
AI Agent
Technique
LLM
Build or buy
Bought off the shelf
Deployment
SaaS
Data used
Lead enquiries from website and third-party platforms, lead stages (document submission, appointment confirmation).

What changed

Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.

54Loan appointments converted28 days

Orange Credit used an AI agent to automate lead follow-ups, convert 54 loan appointments within 28 days

Quoted word for word from the source

222Leads engagedlast 28 days

In the last 28 days, Orange Credit engaged 222 leads through the AI agent.

Quoted word for word from the source

45.6Reply rate

Out of these, 101 leads replied, resulting in a reply rate of 45.6%.

Quoted word for word from the source

53Reply to appointment conversion rate

From those who replied, 54 leads progressed to receive in-principal approval and book a physical appointment, giving a conversion rate of approximately 53%.

Quoted word for word from the source

instantlySpeed of lead engagementfrom waiting for batch responses

Leads are now engaged instantly instead of waiting for batch responses.

Quoted word for word from the source

sent at the right time without failFollow-up consistencyfrom missed follow-ups

Follow-ups are sent at the right time without fail.

Quoted word for word from the source

no longer need to manually track and chase each leadStaff workloadfrom manually track and chase each lead

Staff no longer need to manually track and chase each lead, allowing them to focus on closing and serving customers.

Quoted word for word from the source

Sources

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