Perry Ellis · Yotpo
1.4% — conversion rate
Independently reportedRetail & e-commerce · Customer support · NLP · Scaled
Customer support
Securityplus Federal Credit Union · interface.ai
Vendor-reportedBanking & financeUnited StatesScaledMid-marketLLMLive 2022
Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.
Reported by interface.ai (vendor self-report). Checked against the source page on 2026-09-06. 3 of 3 figures below appear on that page word for word.
The problem
Securityplus Federal Credit Union’s legacy IVR system was being sunset, and they wanted a forward-looking solution to enhance service quality and operational efficiency.
What was deployed
- Vendor
- interface.ai
- Products
- Voice AI, Voice AI Agent
- Technique
- LLM
- Build or buy
- Bought off the shelf
- Deployment
- SaaS
- Data used
- real member interactions
- Scale
- 36,000+ members
What changed
Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.
84%Call automation
“With over 84% of calls automated by Voice AI, Securityplus has been able to fundamentally refocus how its contact center operates.”
Quoted word for word from the source
92%Member adoption
“Today, adoption is over 92%, proving that once members experience how intuitive and helpful the AI is, they trust it – and even prefer it.”
Quoted word for word from the source
6%Membership growthfrom 2022 to 2025
“6% membership growth from 2022 to 2025”
Quoted word for word from the source
Gains in accounts per member and loans per member
“notable gains in both accounts per member and loans per member”
Quoted word for word from the source
“We knew our IVR had to be replaced. But this was also a chance to rethink how we serve members – and Voice AI was the natural solution.”
Difficulties and limits
- members were deeply accustomed to their old call flow
- Longtime members expected to “press 1” or “press 2” and were initially hesitant to speak naturally to an automated system
Sources
- interface.ai — vendor self-report, 2025-11-04
Similar deployments
Innovative Dining Group · Revmo AI
1200+ — Reservations booked by AI
Vendor-reportedTravel & hospitality · Customer support · NLP · In production · 2025
Houston Methodist · ActiumHealth
18000000 — staffing capacity created
Vendor-reportedHealthcare · Customer support · LLM · In production
Luxury Bath NJPA · Hatch AI
52% — Overall set rate
Vendor-reportedConstruction & real estate · Customer support · AI agents · Scaled
Radiant Credit Union · interface.ai
60% — Asset growth absorbed without contact center team expansion
Vendor-reportedBanking & finance · Customer support · LLM · Scaled · 2022
Talkmobile · LivePerson
92% — Customer Satisfaction Score (CSAT)
Vendor-reportedTelecom · Customer support · NLP · Scaled · 2014