Perry Ellis · Yotpo
1.4% — conversion rate
Independently reportedRetail & e-commerce · Customer support · NLP · Scaled
Customer support
NIC ASIA Bank · Floatbot.AI
Vendor-reportedBanking & financeNepalIn productionEnterpriseNLP
Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.
Reported by floatbot.ai (vendor self-report). Checked against the source page on 2026-09-06. 3 of 3 figures below appear on that page word for word.
The problem
Improve the availability of banking services, create a unified platform for all banking services, and automate core banking operations.
What was deployed
- Vendor
- Floatbot.AI
- Products
- FAQ Chatbot
- Technique
- NLP
- Build or buy
- Bought off the shelf
- Deployment
- SaaS
- Data used
- unstructured sources
- Scale
- multiple digital platforms, including the bank’s website, mobile apps (Android & iOS, and popular messaging channels such as Viber, Facebook, and WhatsApp
- Timeline
- 3 months
What changed
Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.
21%+Core Banking Transactions processed through the Chatbotwithin 1 year of launch
“21%+ Core Banking Transactions processed through the Chatbot within 1 year of launch”
Quoted word for word from the source
<650 msAverage Response Time to user queries
“<650 ms Average time taken to respond to user queries”
Quoted word for word from the source
94.5%+Accuracy in providing responses
“94.5%+ High-level accuracy in providing responses”
Quoted word for word from the source
Difficulties and limits
- Nepalese-language support was not yet implemented at the time of writing; planned for a future Phase II
- For more complex queries, the bot transfers the conversation to a live human agent rather than resolving it
Sources
- floatbot.ai — vendor self-report
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