Perry Ellis · Yotpo
1.4% — conversion rate
Independently reportedRetail & e-commerce · Customer support · NLP · Scaled
Customer support
Wonderschool · Lorikeet
Vendor-reportedEducationUnited StatesIn productionStartupAI agentsLive 2026
Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.
Reported by lorikeetcx.ai (vendor self-report). Checked against the source page on 2026-09-05. 7 of 7 figures below appear on that page word for word.
The problem
Wonderschool's parent support line had a low answer rate (10%), with genuine calls buried under scam calls, leading to lost enrollment intent.
What was deployed
- Vendor
- Lorikeet
- Products
- Lorikeet, Lorikeet MCP
- Technique
- AI agents
- Build or buy
- Bought off the shelf
- Deployment
- API
- Data used
- live contextual data, including availability, hours, pricing, and contact information from Wonderschool's system
- Scale
- thousands of providers, parents in every state across the US
- Timeline
- 1 months
What changed
Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.
100%Call answer ratefrom around 10%After one month live
“After one month live, our voice AI is answering every single parent call. 100% of calls answered and handled, where answer rate used to be around 10%.”
Quoted word for word from the source
absorbed with zero triage timeScam call volume absorbedfrom ~50% of inbound volume
“~50% of inbound volume was scam noise, now absorbed with zero triage time”
Quoted word for word from the source
30%Share of genuine parent enrollment inquiriesfrom 14%Across the first month
“Across the first month, the share of calls coming from genuine parent enrollment inquiries more than doubled, climbing from 14% in week one to 30% by month-end.”
Quoted word for word from the source
9%Hang-up ratefrom 43%through the first two weeks
“Hang-ups fell from 43% to 9% as the opening script, voice, and pacing tightened through the first two weeks.”
Quoted word for word from the source
85%Genuine parent calls reaching a useful outcome
“Of every genuine parent call, 85% reached a useful outcome inside the same conversation.”
Quoted word for word from the source
41%Genuine parent calls fully resolved by Lorikeet
“41% were fully resolved by Lorikeet”
Quoted word for word from the source
44%Genuine parent calls handed off cleanly to school
“a further 44% were handed off cleanly to the school via outbound workflows.”
Quoted word for word from the source
“After one month live, our voice AI is answering every single parent call. 100% of calls answered and handled, where answer rate used to be around 10%.”
Difficulties and limits
- Most parent calls hit voicemail; nine in ten either hung up, left a message no one had time to return, or moved on to another option
- Genuine parent calls were buried inside a flood of Google verification scam calls that the triage team had to filter through
- Lost calls represented enrollment intent walking out the door, invisible to the growth team
- when the agent doesn't have the tools available to handle a specific request, or the question is beyond its current scope, it hands off to Wonderschool's outbound workflows
Sources
- lorikeetcx.ai — vendor self-report
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