AI case studies in Customer support

Perry Ellis · Yotpo

1.4% — conversion rate

Independently reportedRetail & e-commerce · Customer support · NLP · Scaled

Innovative Dining Group · Revmo AI

1200+ — Reservations booked by AI

Vendor-reportedTravel & hospitality · Customer support · NLP · In production · 2025

Houston Methodist · ActiumHealth

18000000 — staffing capacity created

Vendor-reportedHealthcare · Customer support · LLM · In production

Luxury Bath NJPA · Hatch AI

52% — Overall set rate

Vendor-reportedConstruction & real estate · Customer support · AI agents · Scaled

Talkmobile · LivePerson

92% — Customer Satisfaction Score (CSAT)

Vendor-reportedTelecom · Customer support · NLP · Scaled · 2014

Radiant Credit Union · interface.ai

60% — Asset growth absorbed without contact center team expansion

Vendor-reportedBanking & finance · Customer support · LLM · Scaled · 2022

One Skin · KODIF

75% — chat containment rate

Vendor-reportedRetail & e-commerce · Customer support · NLP · Scaled

Adams Property Group · swivl

Vendor-reportedConstruction & real estate · Customer support · NLP · In production

Tropical Fish Co · Hand On Web

6,036 — Google Clicks

Vendor-reportedRetail & e-commerce · Customer support · NLP · In production

Bulldog Harley-Davidson · Revmo AI

1198 — Calls Answered

Vendor-reportedRetail & e-commerce · Customer support · AI agents · In production · 2026

TourRadar · boost.ai

82% — customer inquiries handled automatically by AI Agent

Vendor-reportedTravel & hospitality · Customer support · LLM · In production · 2024

John Whiteley CPA · vidBoard.ai

over 200% — Client engagement rates

Vendor-reportedProfessional services · Customer support · Generative media · Scaled

DNB · boost.ai

2,500 — Relevant topics covered

Vendor-reportedBanking & finance · Customer support · NLP · Scaled · 2018

Ivy City · KODIF

78.8 — chat containment

Vendor-reportedRetail & e-commerce · Customer support · NLP · Scaled · 2026

Wonderschool · Lorikeet

100% — Call answer rate

Vendor-reportedEducation · Customer support · AI agents · In production · 2026

EVPassport · Crescendo

33 days — time from kickoff to go-live

Vendor-reportedOther · Customer support · NLP · Scaled

Smartlock Self Storage · swivl

≈$5,550 — New monthly recurring rent added through voice

Vendor-reportedConstruction & real estate · Customer support · NLP · Scaled · 2025

Preferred Dermatology · Prosper AI

54.5 — appointments booked

Vendor-reportedHealthcare · Customer support · NLP · In production

Holky z trhu · Smartsupp

87% — Customer satisfaction

Vendor-reportedRetail & e-commerce · Customer support · NLP · Scaled

Poke Theory · Momos

90% — customer response rate

Vendor-reportedTravel & hospitality · Customer support · NLP · Scaled

Trend Assist · Datavise

95 — User Satisfaction Rate

Vendor-reportedMedia & entertainment · Customer support · LLM · In production

Getnet · LivePerson

74% — digital engagement growth across channels

Vendor-reportedBanking & finance · Customer support · NLP · In production

Reloe · Ace Waves

72% — Automation rate

Vendor-reportedConsumer goods · Customer support · AI agents · Scaled

VRK (Central Electoral Commission of the Republic of Lithuania) · Tilde

almost 5000 — visitors

Vendor-reportedPublic sector · Customer support · NLP · In production · 2024

Donatos Pizza · Revmo AI

26800 — Incremental orders

Vendor-reportedRetail & e-commerce · Customer support · NLP · Scaled

Hometown Storage · Lumio

68% — Calls Handled by AI

Vendor-reportedConstruction & real estate · Customer support · NLP · In production · 2026

State Farm agent offices · EHVA

91% — Callers unaware they spoke with an AI

Vendor-reportedInsurance · Customer support · NLP · Scaled

ImagineSoftware · Prosper AI

1.1M — Combined annual value generated for first customer

Vendor-reportedHealthcare · Customer support · LLM · In production

Holiday Inn Express & Suites at Orlando’s SeaWorld · Canary Technologies

82% — guest communication automated

Vendor-reportedTravel & hospitality · Customer support · LLM · In production · 2024

A1 Slovenia · boost.ai

60 — transactional Net Promoter Score (NPS)

Vendor-reportedTelecom · Customer support · LLM · In production · 2024