Perry Ellis · Yotpo
1.4% — conversion rate
Independently reportedRetail & e-commerce · Customer support · NLP · Scaled
Customer support
Holky z trhu · Smartsupp
Vendor-reportedRetail & e-commerceCzech RepublicScaledSmall businessNLP
Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.
Reported by smartsupp.com (vendor self-report). Checked against the source page on 2026-09-06. 7 of 7 figures below appear on that page word for word.
The problem
Maintain quality customer care with growing inquiries, especially outside business hours, and help customers find suitable products faster.
What was deployed
- Vendor
- Smartsupp
- Products
- AI Shopping Assistant, Basic chatbot, Live chat, Automated messages
- Technique
- NLP
- Build or buy
- Bought off the shelf
- Deployment
- SaaS
- Data used
- product feed, visitor’s previous website behavior
- Scale
- 5 to 6 thousand orders monthly
What changed
Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.
87%Customer satisfaction
“87% of customers rate conversations with AI positively”
Quoted word for word from the source
85.5%Inquiries AI answers independently
“85.5% of inquiries are resolved by the AI shopping assistant completely independently without operator assistance.”
Quoted word for word from the source
68.5%Conversations handled by AI
“Currently, AI handles 68.5% of all conversations”
Quoted word for word from the source
929Products recommended monthly by AIMonthly
“Monthly, the AI shopping assistant recommends an average of 929 products to website visitors.”
Quoted word for word from the source
50%Repetitive inquiries filtered by FAQ chatbot
“It can “filter out” 50% of repetitive inquiries related to things like shipping information, payments, and complaints.”
Quoted word for word from the source
27Average first response time
“the average response time for the first answer is just 27 seconds”
Quoted word for word from the source
22%Recommended products opened by customers
“22% of them are actually opened by customers.”
Quoted word for word from the source
Number of conversations
“Thanks to customers being able to ask questions even after business hours, the number of conversations increased fourfold.”
Quoted word for word from the source
“87% of conversations with AI are rated positively by our customers. We're online at night and on weekends.”
Sources
- smartsupp.com — vendor self-report
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