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industry

AI case studies in Retail & e-commerce

39 deployments, each checked against the page it was reported on. Figures are quoted verbatim; anything we could not find in the source is marked on the case page.

Perry Ellis · Yotpo

1.4% — conversion rate

Independently reportedRetail & e-commerce · Customer support · NLP · Scaled

Amazon · Amazon

10% more — shopper spend

Independently reportedRetail & e-commerce · Process automation · Computer vision · Scaled · 2024

Zalando

increased by 40% — basket sizes

Independently reportedRetail & e-commerce · Personalization · Classical ML · In production

Walmart · Microsoft

22% — global ecommerce growth

Independently reportedRetail & e-commerce · Search & retrieval · LLM · In production · 2024

Kingfisher Group

more than 10% — e-commerce sales originating from product recommendations

Independently reportedRetail & e-commerce · Personalization · Classical ML · Scaled · 2023

BABOR · Revieve

Vendor-reportedRetail & e-commerce · Personalization · Computer vision · Scaled

Osprey · NOVOS

72.6% — share of AI answers

Vendor-reportedRetail & e-commerce · Search & retrieval · LLM · In production

One Skin · KODIF

75% — chat containment rate

Vendor-reportedRetail & e-commerce · Customer support · NLP · Scaled

JCPenney · Revieve

Vendor-reportedRetail & e-commerce · Personalization · Computer vision · In production

Ivy City · KODIF

78.8 — chat containment

Vendor-reportedRetail & e-commerce · Customer support · NLP · Scaled · 2026

Paula’s Choice Taiwan · Revieve

104% — achievement on new conversion target

Vendor-reportedRetail & e-commerce · Personalization · Computer vision · In production · 2024

Holky z trhu · Smartsupp

87% — Customer satisfaction

Vendor-reportedRetail & e-commerce · Customer support · NLP · Scaled

K&L Wines · 923

14 hours — daily busywork eliminated

Vendor-reportedRetail & e-commerce · Search & retrieval · LLM · In production

Living Proof · Revieve

Vendor-reportedRetail & e-commerce · Personalization · Computer vision · In production · 2021

Dyut.eu · AdAmigo.ai

improved by over 23% — ROAS

Vendor-reportedRetail & e-commerce · Marketing content · Other · In production · 2024

ANINE BING · FindMine

5.83% increase — Conversion rate

Vendor-reportedRetail & e-commerce · Personalization · Recommender · Scaled · 2021

DC&R · YUNO AI Studio

0 hours — CEO's time spent on invoice reconciliation

Vendor-reportedRetail & e-commerce · Process automation · LLM · In production

Petlibro · Yuma AI

79% — automation rate

Vendor-reportedRetail & e-commerce · Customer support · LLM · In production · 2024

Academy Sports + Outdoors · Hunch

+102% — incremental revenue compared to competitor's overlays

Vendor-reportedRetail & e-commerce · Marketing content · Computer vision · In production

David's Bridal · LivePerson

41% — customers opting to use text

Vendor-reportedRetail & e-commerce · Customer support · NLP · Scaled · 2019

Wearview · AY Rank

$36,000 — Monthly Recurring Revenue

Vendor-reportedRetail & e-commerce · Marketing content · NLP · Scaled · 2025

Harbor Supply Co. · Axomble

68% — tickets resolved end-to-end with no human touch

Vendor-reportedRetail & e-commerce · Customer support · LLM · In production · 2025

Taco Time NW · Momos

100% — Resolution rate

Vendor-reportedRetail & e-commerce · Customer support · LLM · In production