Osprey · NOVOS
72.6% — share of AI answers
Vendor-reportedRetail & e-commerce · Search & retrieval · LLM · In production
Search & retrieval
Walmart · Microsoft
Independently reportedRetail & e-commerceIn productionEnterpriseLLMLive 2024
Independently reported. An independent or peer-reviewed source reports this result, alongside the vendor.
Reported by ai-best-practices.com (independent reporting). Checked against the source page on 2026-09-06. 1 of 3 figures below appear on that page word for word; the rest are marked.
The problem
Walmart's digital customers performed multiple disconnected searches to accomplish single shopping goals — a fragmented experience reflecting the limitations of keyword search.
What was deployed
- Vendor
- Microsoft
- Products
- Azure OpenAI Service
- Technique
- LLM
- Build or buy
- Bought and customised
- Deployment
- Hybrid
- Data used
- proprietary retail and product data
What changed
Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.
22%global ecommerce growthQ1 FY2025
“Walmart reported 22% global ecommerce growth in Q1 FY2025 (SEC Form 8-K, May 16, 2024).”
Quoted word for word from the source
more than 20%ecommerce growth annuallyOver two fiscal years
“Over two fiscal years, ecommerce grew more than 20% annually, reaching 18% of net sales.”
Not found on the source page in these words
18%ecommerce share of net sales
“Over two fiscal years, ecommerce grew more than 20% annually, reaching 18% of net sales.”
Not found on the source page in these words
Difficulties and limits
- the earnings release does not isolate the contribution of the AI search feature independently
- A company-level ecommerce growth figure and a specific AI feature can be reported together without the company quantifying a causal relationship — these claims should be kept analytically separate
Sources
- ai-best-practices.com — independent reporting, 2026-01-12
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