Walmart · Microsoft
22% — global ecommerce growth
Independently reportedRetail & e-commerce · Search & retrieval · LLM · In production · 2024
Search & retrieval
WS Audiology · QueryNow
Vendor-reportedHealthcareIn productionEnterpriseNLP
Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.
Reported by querynow.com (vendor self-report). Checked against the source page on 2026-09-05. 7 of 7 figures below appear on that page word for word.
The problem
Their static intranet had become a digital dead end with minimal adoption and no insight into employee needs. Fragmented internal communications.
What was deployed
- Vendor
- QueryNow
- Products
- Microsoft Search, Azure Cognitive Services, Power BI, Azure Application Insights, Microsoft Graph API, Power Automate, Azure Functions, Microsoft Teams, Yammer/Viva Engage, Outlook Integration, Microsoft 365, Azure AD (Entra ID), Azure CDN, SharePoint Online, SPFx Web Parts, React, Adaptive Cards
- Technique
- NLP
- Build or buy
- Bought off the shelf
- Deployment
- SaaS
- Data used
- all internal content, SharePoint, OneDrive, Teams, and HR systems
- Scale
- 10,000+ employees across 30+ countries
- Timeline
- 2 months
What changed
Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.
85% increasedaily active users
“Increase in daily active users vs. old intranet 85%”
Quoted word for word from the source · round percentage, no baseline given
4.2 minAverage daily time spentfrom 45 seconds
“Average daily time spent (up from 45 seconds)”
Quoted word for word from the source
under 2 minInformation discovery timefrom 8 min
“Faster information discovery (8 min to under 2 min)”
Quoted word for word from the source
Support tickets ("where do I find")
“60% Reduction in "where do I find" support tickets”
Quoted word for word from the source · round percentage, no baseline given
All-company email volume
“40% Decrease in all-company email volume”
Quoted word for word from the source · round percentage, no baseline given
Cost compared to large consultancy proposals
“70% Lower cost than large consultancy proposals”
Quoted word for word from the source · round percentage, no baseline given
92%Adoption ratewithin the first few sprints
“92% Adoption rate within the first few sprints”
Quoted word for word from the source
“We thought enterprise AI consulting was out of reach for a company our size. QueryNow delivered in 8 weeks what large consultancies quoted 6-12 months for. The AI-powered search alone transformed how our teams find and share knowledge across 30 countries.”
Sources
- querynow.com — vendor self-report, 2025-04-20
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