Perry Ellis · Yotpo
1.4% — conversion rate
Independently reportedRetail & e-commerce · Customer support · NLP · Scaled
Customer support
Donatos Pizza · Revmo AI
Vendor-reportedRetail & e-commerceUnited StatesScaledEnterpriseNLP
Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.
Reported by revmo.ai (vendor self-report). Checked against the source page on 2026-09-06. 6 of 6 figures below appear on that page word for word.
The problem
Rising call volumes, stretched staff, limited payment & integration options with prior phone solutions, inconsistent guest experience with previous automation pilots.
What was deployed
- Vendor
- Revmo AI
- Products
- Revmo AI
- Technique
- NLP
- Build or buy
- Bought off the shelf
- Deployment
- SaaS
- Scale
- 174 stores
What changed
Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.
26800Incremental orders5 months
“Conversions lifted from 58% → 71%, generating ~26,800 incremental orders in just 5 months.”
Quoted word for word from the source
301388Calls HandledApril–August
“301,388 Calls Handled April–August”
Quoted word for word from the source
71%Conversion Ratefrom 58%
“71% Conversion Rate vs. 58% benchmark”
Quoted word for word from the source
99.9%Order Accuracy
“99.9% order accuracy (~1 in 1,000 corrected).”
Quoted word for word from the source
4841Staff hours reallocatedAugust alone
“4,841 staff hours reallocated in August alone (~30 FTE months).”
Quoted word for word from the source
30FTE reclaimed
“4,841 staff hours reallocated in August alone (~30 FTE months).”
Quoted word for word from the source
“The AI ordering system rollout to 174 locations has met our expectations on both customer experience and revenue.”
Difficulties and limits
- Rising call volumes, stretched staff
- Limited payment & integration options
- Inconsistent guest experience with prior automation pilots
Sources
- revmo.ai — vendor self-report
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