Perry Ellis · Yotpo
1.4% — conversion rate
Independently reportedRetail & e-commerce · Customer support · NLP · Scaled
Customer support
ImagineSoftware · Prosper AI
Vendor-reportedHealthcareIn productionEnterpriseLLM
Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.
Reported by getprosper.ai (vendor self-report). Checked against the source page on 2026-09-06. 6 of 6 figures below appear on that page word for word.
The problem
Automating patient-facing workflows like billing, collections, and scheduling at scale for over 100,000 physicians.
What was deployed
- Vendor
- Prosper AI
- Products
- Prosper AI
- Technique
- LLM
- Build or buy
- Bought off the shelf
- Deployment
- SaaS
- Scale
- 1 client (a Radiology Group) in full production; 10-15 additional practice clients in the process of deploying, within ImagineSoftware's 100,000+ physician customer base
What changed
Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.
1.1MCombined annual value generated for first customerannual
“$1.1M Combined annual value generated for first customer”
Quoted word for word from the source
123000Patient payments collected directly over the phonefirst 60 days of full production
“Collected $123,000+ in patient payments directly over the phone”
Quoted word for word from the source
73000Patient billing interactions handledfirst 60 days of full production
“Handled 73,000+ patient billing interactions across inbound and outbound”
Quoted word for word from the source
34Inbound containment rate
“Achieved a 34% inbound containment rate”
Quoted word for word from the source
750000Annual cash collected run rateannual
“Drove a $750K+ annual cash collected run rate”
Quoted word for word from the source
423000Annual labor cost savingsannual
“$423K+ in annual labor cost savings”
Quoted word for word from the source
ROI as stated: $1.1M Combined annual value created for one Radiology Group alone
“We reviewed multiple Agentic AI platforms for voice, and Prosper AI was by far the strongest. We even ran side-by-side comparisons, and accuracy and completion rates were consistently the highest.”
Sources
- getprosper.ai — vendor self-report
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