Perry Ellis · Yotpo
1.4% — conversion rate
Independently reportedRetail & e-commerce · Customer support · NLP · Scaled
Customer support
Preferred Dermatology · Prosper AI
Vendor-reportedHealthcareUnited StatesIn productionNLP
Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.
Reported by getprosper.ai (vendor self-report). Checked against the source page on 2026-09-06. 7 of 7 figures below appear on that page word for word.
The problem
High patient demand and a front desk team managing inbound and outbound workflows, leading to unanswered calls, missed appointments, and backlogs. Insurance complexity, especially HMO referral verification, exacerbated issues.
What was deployed
- Vendor
- Prosper AI
- Products
- Prosper AI's voice agent, Prosper AI
- Technique
- NLP
- Build or buy
- Bought off the shelf
- Deployment
- SaaS
- Scale
- multi-location
What changed
Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.
54.5appointments bookedsince go-live
“Prosper AI has enabled the call center to book 54.5% more appointments since go-live with Prosper AI now driving 35% of all bookings.”
Quoted word for word from the source
13260annualized additional booking volumeannualized
“+13,260 annualized additional booking volume, without increasing headcount”
Quoted word for word from the source
47staff capacity
“The call center now operates with 47% spare capacity”
Quoted word for word from the source
460scheduling talk time savedper year
“460 hours per year”
Quoted word for word from the source
~3,163 of 7,030 monthly calls (45%)inbound calls resolved by AIfrom 7,030 monthly calls
“45% of inbound calls resolved by AI”
Quoted word for word from the source
97patient sentiment
“sustained performance at 97% patient sentiment”
Quoted word for word from the source
24/7after-hours coverage
“24/7 coverage captures appointment requests outside business hours with no added headcount”
Quoted word for word from the source
ROI as stated: growing our revenue significantly over the last months
“We're scheduling more appointments than ever, growing our revenue significantly over the last months, enabled by Prosper AI. The team’s dedication to making us successful is remarkable; their professionalism and response far exceed any experience I've had. I can’t recommend Prosper AI enough.”
Difficulties and limits
- high patient demand
- front desk team managing both inbound and outbound workflows
- calls inevitably went unanswered
- insurance complexity
- HMO patient base requires referral verification
- new HMO authorization requirements that took effect in May 2026 raised the cost of any verification gap
Sources
- getprosper.ai — vendor self-report
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