Perry Ellis · Yotpo
1.4% — conversion rate
Independently reportedRetail & e-commerce · Customer support · NLP · Scaled
Customer support
Smartlock Self Storage · swivl
Vendor-reportedConstruction & real estateScaledSmall businessNLPLive 2025
Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.
Reported by tryswivl.com (vendor self-report). Checked against the source page on 2026-09-06. 7 of 7 figures below appear on that page word for word.
The problem
Unanswered calls led to lost leases, with 40% of storage calls going unanswered and 60% of renters choosing the first facility that answers. Manual processes for move-outs, support, and collections were also inefficient.
What was deployed
- Vendor
- swivl
- Products
- Voice AI, swivl Notes, spot.is
- Technique
- NLP
- Build or buy
- Bought off the shelf
- Deployment
- SaaS
- Data used
- FAQ, knowledge base, and troubleshooting steps
- Scale
- across every location, every hour
What changed
Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.
≈$5,550New monthly recurring rent added through voiceacross the quarter
“About $5,550 in new monthly recurring rent added through voice across the quarter.”
Quoted word for word from the source
125Delinquent accountsfrom 167in roughly a month
“delinquent accounts fell from 167 to 125, about a 25% drop”
Quoted word for word from the source
~$6,000Past-due balances recoveredin the first month
“roughly $6,000 in past-due balances was recovered.”
Quoted word for word from the source
15-23%AI calls ending in a payment plan
“AI calls ending in a payment plan 15-23%”
Quoted word for word from the source
7.6%Answered calls transferred to a person
“Answered calls transferred to a person 7.6%”
Quoted word for word from the source
two or threeVoice escalationsfrom 20 to 30 a day
“Voice escalations fell from 20 to 30 a day to two or three”
Quoted word for word from the source
<0.1Average response time for 4- and 5-star Google reviewsfrom daysJune
“Average response time collapsed from days to near-instant across the spring. 0.6 0.9 0.5 0.3 <0.1 Jun”
Quoted word for word from the source
“Voice books rentals around the clock and handles the calls our team used to chase. The collections agent keeps after the past-due balances we were never going to chase ourselves, and flags who plans to pay so I'm not buying auction ads I don't need. We step in only when it actually matters.”
Difficulties and limits
- Taking payment is the one step Andy will never hand to a bot.
Sources
- tryswivl.com — vendor self-report
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