Perry Ellis · Yotpo
1.4% — conversion rate
Independently reportedRetail & e-commerce · Customer support · NLP · Scaled
Customer support
Poke Theory · Momos
Vendor-reportedTravel & hospitalityScaledMid-marketNLP
Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.
Reported by momos.com (vendor self-report). Checked against the source page on 2026-09-06. 7 of 8 figures below appear on that page word for word; the rest are marked.
The problem
Struggled to keep customer engagement consistent while managing fragmented feedback channels and low-return advertising efforts.
What was deployed
- Vendor
- Momos
- Products
- Momos AI Customer Copilot, Momos' marketing and customer engagement suite
- Technique
- NLP
- Build or buy
- Bought off the shelf
- Deployment
- SaaS
- Data used
- customer interaction, online reviews, website inquiries, customer feedback, survey respondents
- Scale
- 25 locations and counting
What changed
Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.
90%customer response rate
“90% customer response rate”
Quoted word for word from the source
30%customer retention rate
“30% customer retention rate”
Quoted word for word from the source
monthly Google ratingsmonthly
“10% boost in monthly Google ratings”
Quoted word for word from the source · round percentage, no baseline given
1 in 3customer return ratewithin 30 days
“1 in 3 customers returned within 30 days”
Quoted word for word from the source
500-1,000interactions consolidatedmonthly
“500–1,000 interactions consolidated monthly”
Not found on the source page in these words
over 70%reviews tied directly to automated survey flows
“over 70% of reviews tied directly to automated survey flows”
Quoted word for word from the source
average ratings across platforms
“the brand saw a 10% uplift in average ratings across platforms.”
Quoted word for word from the source · round percentage, no baseline given
over $30average spend by returning customers
“spending over $30 on average”
Quoted word for word from the source
“Momos has quickly become a valuable platform for every F&B business. Since using Momos' marketing and customer engagement suite, our brand has grown significantly, and we've seen improvements based on our customer feedback. The Momos team has created a fantastic, easy-to-use product that has been missing in the industry. We can't live without it.”
Sources
- momos.com — vendor self-report, 2021-11-20
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