AI News Today.

Reference

AI Case Studies

352 deployments of AI in real organisations — who adopted it, what they were trying to fix, and what changed. Every number here is quoted verbatim from the page it came from, and every record was compared line by line with that page before it was published.

352
Cases published
347
With a number quoted verbatim
245
Source domains
20
With an independent source
How to read these. Most AI case studies are published by the vendor that sold the system, and this corpus is no exception — 332 of 352 rest on the vendor’s own account. What we checked is narrower and worth stating plainly: that the customer is named, that each figure appears on the source page in those words, and that nothing was carried over from a neighbouring case. Where a figure could not be found in the source, the case page says so next to the figure rather than dropping it silently.
352 cases

Cifas · CGI

56% increase — productivity

Vendor-reportedOther · Process automation · LLM · Pilot

Guardian Storage · Lumio

96% — Customer Satisfaction

Vendor-reportedConstruction & real estate · Customer support · Speech · In production

Flashfood · Decagon AI

100% — customer support tickets handled by AI

Vendor-reportedRetail & e-commerce · Customer support · NLP · In production

Linktree · Lorikeet

90 — CSAT

Vendor-reportedTechnology & software · Customer support · AI agents · In production

Shimicoat · Scalify

70% — Routine enquiries handled by AI

Vendor-reportedOther · Process automation · AI agents · In production

Cardinal40 · Agathon

1–3s — AI rendering time

Vendor-reportedProfessional services · Marketing content · LLM · Pilot · 2026

Allsop · Fifth Dimension

minutes — Time to dissect and distil a 100-page Bank of England report

Vendor-reportedConstruction & real estate · Document processing · LLM · In production

Samuel, Son & Co. · Medius

under 30 minutes per day — Time spent on AP inbox management

Vendor-reportedManufacturing · Process automation · NLP · In production

JD Group · YUNO AI Studio

<10 seconds — Classification time

Vendor-reportedLogistics & transport · Document processing · Classical ML · Scaled

IBM · Condado

125,000+ — voice calls handled at peak capacity

Vendor-reportedTechnology & software · Customer support · NLP · Scaled · 2019

Cohere · Alice

Vendor-reportedTechnology & software · Other · LLM · In production

Eleven · LLM Pulse

100% — Inclusion of GEO in consulting proposals

Vendor-reportedProfessional services · Search & retrieval · LLM · Scaled · 2025

Meeting Tomorrow · Addepto

50-70% automatically — standard equipment selection automation

Vendor-reportedOther · Process automation · AI agents · Pilot

SUNY · ibl.ai

a fraction of the cost — Cost of AI subscriptions

Vendor-reportedEducation · Other · LLM · In production

Morey’s Piers · harpin AI

30%+ more duplicates — duplicates identified

Vendor-reportedTravel & hospitality · Process automation · Classical ML · In production

ReflexAI · Appen

93% positive — user feedback

Vendor-reportedHealthcare · Other · NLP · Scaled

By industry

By use case