Shriram Finance
less than 3–4 hours — Onboarding Turn-Around-Time (TAT)
Independently reportedBanking & finance · Process automation · Classical ML · In production
Process automation
Cifas · CGI
Vendor-reportedOtherPilotLLM
Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.
Reported by cgi.com (vendor self-report). Checked against the source page on 2026-09-06. 2 of 4 figures below appear on that page word for word; the rest are marked.
The problem
Cifas wanted to understand how AI could reduce manual workload and empower staff to focus on higher-value tasks.
What was deployed
- Vendor
- CGI
- Products
- Microsoft 365 Copilot
- Technique
- LLM
- Build or buy
- Bought off the shelf
- Deployment
- SaaS
What changed
Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.
56% increaseproductivity
“A 56% average productivity increase”
Quoted word for word from the source
3 minutes to 3 hourstime savings per task
“Time savings ranging from 3 minutes to 3 hours per task”
Quoted word for word from the source
78%adoption rate
“78% adoption rate, based on daily or frequent weekly use”
Not found on the source page in these words
55%power users
“55% of participants identified as “Power Users”, using Copilot across multiple Microsoft apps”
Not found on the source page in these words · round percentage, no baseline given
Sources
- cgi.com — vendor self-report, 2026-08-05
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