Shriram Finance
less than 3–4 hours — Onboarding Turn-Around-Time (TAT)
Independently reportedBanking & finance · Process automation · Classical ML · In production
Process automation
Broadcom · Moveworks
Independently reportedTechnology & softwareScaledEnterpriseNLP
Independently reported. An independent or peer-reviewed source reports this result, alongside the vendor.
Reported by ai-best-practices.com (independent reporting). Checked against the source page on 2026-09-06. 4 of 4 figures below appear on that page word for word.
The problem
Traditional help desk processes create backlogs, delay employee productivity, and consume IT staff time on repetitive, resolvable requests.
What was deployed
- Vendor
- Moveworks
- Products
- Moveworks conversational AI assistant, Google Chat
- Technique
- NLP
- Build or buy
- Bought off the shelf
- Deployment
- SaaS
- Data used
- Broadcom's internal IT knowledge base; Broadcom's specific IT environment
- Scale
- large majority of IT support volume is addressable by AI
What changed
Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.
88%autonomous IT resolution rate
“Broadcom's Moveworks deployment achieves an 88% autonomous IT resolution rate (confirmed; note: the book cites 57%, which appears to reflect an earlier deployment phase)”
Quoted word for word from the source
under 60 secondsResolution Timefrom days
“resolves requests in under 60 seconds”
Quoted word for word from the source
more than 75,000 total IT issuesIssues Resolved
“has resolved more than 75,000 total IT issues”
Quoted word for word from the source
57%autonomous IT resolution rate (earlier deployment phase, per external book source)earlier deployment phase
“the book cites 57%, which appears to reflect an earlier deployment phase”
Quoted word for word from the source
Sources
- ai-best-practices.com — independent reporting, 2026-01-12
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