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ReflexAI · Appen

Vendor-reportedHealthcareUnited StatesScaledStartupNLP

Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.

Reported by appen.com (vendor self-report). Checked against the source page on 2026-09-06. 1 of 1 figures below appear on that page word for word.

The problem

Mental health support for U.S. veterans is essential, with nearly 20 veteran suicides occurring daily. Traditional crisis counselor training relies on repetitive and time-consuming role plays.

What was deployed

Vendor
Appen
Products
HomeTeam
Technique
NLP
Build or buy
Bought and customised
Deployment
SaaS
Data used
high-quality training data, specific data, representative data that captured a range of veteran experiences and communication styles, ethically sourced, synthetic transcripts
Scale
thousands of users

What changed

Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.

93% positiveuser feedback

“Our partnership with Appen enabled us to achieve 93% positive user feedback.”

Quoted word for word from the source

less time than initially projectedefficiency of model fine-tuning

“Improved Efficiency: ReflexAI fine-tuned their model in less time than initially projected, while maintaining high standards for ethical AI development.”

Quoted word for word from the source

reducedrisk of harmful responses

“Reduced risk of harmful responses”

Quoted word for word from the source

“At ReflexAI, we are on a mission to improve training for peer-to-peer crisis support among veterans with our revolutionary AI-powered model, HomeTeam. Appen is an essential partner to us in this process. They appreciate the sensitive nature of our work and provide expert support for fine-tuning our model to accurately replicate how a conversation about mental health and crisis would go. Our partnership with Appen enabled us to achieve 93% positive user feedback.”
— Glenn Herzberg, Director of Product Marketing at ReflexAI

Difficulties and limits

Sources

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