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Customer support

Davis Osteopathic Center · Revmo AI

Vendor-reportedHealthcareUnited StatesIn productionSmall businessNLPLive 2026

Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.

Reported by revmo.ai (vendor self-report). Checked against the source page on 2026-09-06. 2 of 2 figures below appear on that page word for word.

The problem

Handle inbound phone calls, routine inquiries, and scheduling to allow front-desk staff to focus on in-person care and provide 24/7 coverage.

What was deployed

Vendor
Revmo AI
Products
Grace, Revmo AI
Technique
NLP
Build or buy
Bought off the shelf
Deployment
SaaS
Scale
100% of new-patient scheduling, 77.4% of routine inquiries

What changed

Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.

100%New-patient scheduling handled by AIin 2026

“So far in 2026, Grace has handled 100% of new-patient appointment scheduling with no human intervention”

Quoted word for word from the source

77.4%Routine inquiries resolved by AI

“Grace resolves 77.4% of routine inquiries start to finish, cutting the time staff spend managing calls”

Quoted word for word from the source

DeterredSpam and bot calls deterred

“Grace turned out to be a deterrent for spam and bot calls, freeing staff from interruptions that used to pull them off in-person care.”

Quoted word for word from the source

“We're able to work alongside our agent instead of being at odds with it, allowing us to be simultaneously more present with our patients in the clinic and more efficient for our callers looking for help any time of day.”

Sources

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