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Customer support

Linktree · Lorikeet

Vendor-reportedTechnology & softwareIn productionEnterpriseAI agents

Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.

Reported by lorikeetcx.ai (vendor self-report). Checked against the source page on 2026-09-06. 2 of 2 figures below appear on that page word for word.

The problem

Linktree's support team handles urgent, high-stakes tickets for millions of users with time-sensitive edge cases, needing an AI solution that could act fast and get it right.

What was deployed

Vendor
Lorikeet
Products
Lorikeet AI
Technique
AI agents
Build or buy
Bought off the shelf
Deployment
SaaS
Scale
millions of users

What changed

Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.

90CSAT

“90% CSAT, paid customers”

Quoted word for word from the source

1First AI response time

“1 min First AI response time”

Quoted word for word from the source

“Support's not about doing more with less — it's about doing better with more. With Lorikeet we’re scaling with intention.”
— Dane Burgess, Sr Director of Operations & Support, Linktree

Sources

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