Perry Ellis · Yotpo
1.4% — conversion rate
Independently reportedRetail & e-commerce · Customer support · NLP · Scaled
Customer support
Tryon Medical Partners · Medchat·ai
Vendor-reportedHealthcareUnited StatesIn productionEnterpriseNLP
Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.
Reported by medchat.ai (vendor self-report). Checked against the source page on 2026-09-06. 4 of 4 figures below appear on that page word for word.
The problem
Patient communication hold times were sometimes as high as 2 hours, leading to staff being inundated.
What was deployed
- Vendor
- Medchat·ai
- Products
- Medchat.ai's singular platform
- Technique
- NLP
- Build or buy
- Bought off the shelf
- Deployment
- SaaS
- Data used
- patient information from athenahealth EHR
- Scale
- 11 clinics across 7 service lines, 110+ healthcare providers
- Timeline
- 1 months
What changed
Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.
call volume
“Tryon Medical Partners reduced call volumes 22%”
Quoted word for word from the source
new patients
“new patients grew 59%”
Quoted word for word from the source
95%patient satisfaction
“95% Patient satisfaction”
Quoted word for word from the source
90000 fewercalls
“90k fewer calls/year”
Quoted word for word from the source
hold times
“drastically cut down our hold times”
Quoted word for word from the source
twice as manypatients handled per day per staffin a given day
“staff, who can now handle twice as many patients in a given day”
Quoted word for word from the source
“Medchat·ai has exponentially changed the way Tryon Medical Partners communicates with our patients. By streamlining communication, Medchat·ai has optimized our workflows, drastically cut down our hold times, and bolstered our commitment to delivering patient-centered care.”
Sources
- medchat.ai — vendor self-report
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