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Customer support

Simple Modern · Siena AI

Vendor-reportedRetail & e-commerceIn productionSmall businessLLM

Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.

Reported by siena.cx (vendor self-report). Checked against the source page on 2026-09-06. 3 of 3 figures below appear on that page word for word.

The problem

Simple Modern's popularity overwhelmed their lean CX team, causing tickets to pile up, slow response times, and increased product returns.

What was deployed

Vendor
Siena AI
Products
Siena, Hallie
Technique
LLM
Build or buy
Bought off the shelf
Deployment
SaaS
Data used
Customer interaction data and predefined prompts/automations.

What changed

Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.

79%support tickets automated

“79% of support tickets automated”

Quoted word for word from the source

98%customer satisfaction rate

“98% customer satisfaction rate”

Quoted word for word from the source

80hours savedeach week

“80 hours saved each week”

Quoted word for word from the source

product returns

“Significantly reduced returns”

Quoted word for word from the source

“Siena changed the course of how we view what we do just because it made it so much easier and so much better.”
— Katie Mitchell, CX Specialist at Simple Modern

Sources

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