Walmart · Microsoft
22% — global ecommerce growth
Independently reportedRetail & e-commerce · Search & retrieval · LLM · In production · 2024
Search & retrieval
German Federal Ministry of Research, Technology, and Space (BMFTR) · deepset
Vendor-reportedPublic sectorGermanyIn productionPublic sectorNLP
Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.
Reported by deepset.ai (vendor self-report). Checked against the source page on 2026-09-06. 3 of 3 figures below appear on that page word for word.
The problem
Staff struggled to navigate a 200-page manual, causing delays and potential inconsistencies, and finding information was time-consuming and difficult.
What was deployed
- Vendor
- deepset
- Products
- Haystack Enterprise Platform, Haystack framework
- Technique
- NLP
- Build or buy
- Bought and customised
- Deployment
- Custom build
- Data used
- 200-page Project Funding Manual
- Scale
- 1000 queries conducted weekly
- Timeline
- 6 months
What changed
Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.
1000queries handledweekly
“1000 queries per week”
Quoted word for word from the source
< 3response time
“< 3 seconds response time per question”
Quoted word for word from the source
100%compliance with C5 cloud security criteria
“100% compliance with C5 cloud security criteria”
Quoted word for word from the source
issue resolution time
“Reduction in issue resolution time”
Quoted word for word from the source
transparency
“Enhanced transparency through verifiable source citations and references”
Quoted word for word from the source
“Thanks to the collaboration with deepset, we were able to develop a finished product in just six months that meets our agency's stringent requirements for information security and accuracy. We have learned a lot about developing products with artificial intelligence and have positioned ourselves for the future.”
Sources
- deepset.ai — vendor self-report
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