Perry Ellis · Yotpo
1.4% — conversion rate
Independently reportedRetail & e-commerce · Customer support · NLP · Scaled
Customer support
Evadenta · Mind Momentum
Vendor-reportedHealthcareIn productionSmall businessNLP
Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.
Reported by mindmomentum.lt (vendor self-report). Checked against the source page on 2026-09-06. 3 of 3 figures below appear on that page word for word.
The problem
Evadenta was losing evening and weekend patients because messages went unanswered for hours, especially outside business hours, leading to missed bookings.
What was deployed
- Vendor
- Mind Momentum
- Technique
- NLP
- Build or buy
- Bought off the shelf
- Deployment
- SaaS
- Data used
- clinic’s records
What changed
Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.
under 30 secondsResponse time to incoming messagesfrom 3.7 hours
“The system responds in under 30 seconds, compared to the previous 3.7-hour average when staff handled messages manually.”
Quoted word for word from the source
111Patient conversationsfrom 56month one to month four
“From 56 conversations in month one to 111 by month four — adoption doubled without changing the AI.”
Quoted word for word from the source
4 out of 5Patient consent to AI interaction
“Every interaction is fully GDPR-compliant, with 4 out of 5 patients consenting to AI interaction.”
Quoted word for word from the source
Difficulties and limits
- Patient messages through the website often sat unanswered for hours during business hours
- Outside working hours (evenings, weekends, holidays) no one was monitoring messages, so patients looking to book or reschedule had no way to get a response
- Some patients booked with a competitor that responded faster; others simply forgot to follow up
- No practical way to staff a front desk around the clock for a practice of this size
- The system escalates to human staff when a situation genuinely requires it, rather than handling every case autonomously
Sources
- mindmomentum.lt — vendor self-report, 2025-11-27
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