Perry Ellis · Yotpo
1.4% — conversion rate
Independently reportedRetail & e-commerce · Customer support · NLP · Scaled
Customer support
Eastside Eye Physicians · Prosper AI
Vendor-reportedHealthcareUnited StatesIn productionAI agents
Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.
Reported by getprosper.ai (vendor self-report). Checked against the source page on 2026-09-06. 3 of 4 figures below appear on that page word for word; the rest are marked.
The problem
High volume of repetitive front desk calls led to staff burnout and high turnover, with staff leaving after weeks of training.
What was deployed
- Vendor
- Prosper AI
- Products
- Prosper AI's voice agent
- Technique
- AI agents
- Build or buy
- Bought off the shelf
- Deployment
- SaaS
- Data used
- Eastside Eye's internal workflows and ModMed scheduling rules, including contact lens evaluation logic and visual field linkages
- Scale
- Handles more than ten thousand inbound calls per month; 56% of scheduling calls resolved end-to-end.
What changed
Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.
56%scheduling calls resolved end-to-end by AI
“56% of scheduling calls resolved end-to-end by AI”
Quoted word for word from the source
94%favorable patient sentiment
“94% favorable patient sentiment”
Quoted word for word from the source
~1000FTE time recapturedper year
“~1000 hrs of FTE time recaptured per year”
Quoted word for word from the source
76%existing patient calls fully resolved by AI
“Existing Patient Deflection: 76% — 3 in 4 existing patient calls fully resolved by AI”
Not found on the source page in these words
“The ModMed connection was our number one key ingredient. And then your customization, and then your analytics behind that — it was a trifecta. Your analytics were a hundred times better than every other solution, truly.”
Difficulties and limits
- Relentless volume of repetitive calls landing entirely on the front desk
- Burned-out staff and high turnover
- In a single year, the practice cycled through two to three front desk hires, each requiring weeks of training before leaving
Sources
- getprosper.ai — vendor self-report
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