SquadStack

What SquadStack does

SquadStack.ai builds Outcome-Driven Voice AI Agents for Sales and Collections. These agents combine real conversational intelligence and a complete sales stack to deliver millions of calls daily, achieving high lead connectivity and increased conversions at a lower customer acquisition cost. They help enterprises scale consumer sales, from lead prioritization and outbound calling to language-switching conversations, omnichannel follow-ups, and quality monitoring. The technology is built on a proprietary foundation of 600 million minutes of real Indian sales conversations, supported by their own speech-to-text engine (Arth) and text-to-speech engine (Goonj), designed for Indian languages and accents. They also offer Voice AI for loan collections and customer support automation.

Products

• Voice AI AgentSub-second latency, Hindi and English native AI agents for sales and collections.
• Human AdvisorsTrained pod for handoffs and complex calls, supporting the AI agents.
• AI Lead ManagerHandles routing, retries, and follow-up sequences for leads.
• ROI EngineProvides continuous A/B testing on prompts and flows to optimize outcomes.
• Quality AuditsPerforms 23-parameter scoring on every call for quality assurance.
• CRM SyncTwo-way integration with existing CRM systems.

Key capabilities

• Outcome-Driven Voice AI Agents
• Real conversational intelligence
• Complete sales stack
• Proprietary foundation of 600 million minutes of real Indian sales conversations
• Speech-to-text engine (Arth) for Indian languages and accents
• Text-to-speech engine (Goonj) for Indian languages and accents
• Lead prioritization
• Outbound calling
• Language-switching conversations (Hindi, Hinglish, 8+ languages)
• Omnichannel follow-ups (voice, WhatsApp, SMS, email, in-app)
• Quality monitoring
• Per-minute pricing for live calls
• Sub-second latency
• Human Advisors for complex calls
• AI Lead Manager for routing and retries
• ROI Engine for A/B testing
• 23-parameter scoring on every call
• Two-way CRM integration
• BFSI Compliance (RBI, IRDAI, SEBI, TRAI ready)
• Dedicated CSM
• Human-Like Multilingual Calls
• CRM Automation (log call notes, dispositions, next steps)
• Quality & Compliance Guardrails (call audits)
• System-Driven Follow-Ups (retries, reschedules)
• Continuous Learning Engine
• Live Call Transfer to human agents
• Insights & Reporting (lead velocity, conversion by stage, drop-off reasons)
• Hyper-Personalization at Scale
• DPDP Compliant
• TRAI Compliant
• Human-like AI Calls for collections
• PTP Capture & Tracking for collections
• Bucket-Wise Strategy Engine for collections
• Omnichannel Outreach for collections
• Multilingual Support for collections
• Live Agent Escalation for collections
• Quality & Compliance Guardrails for collections
• Automated Document Processing for customer support
• 24x7 Availability for customer support
• Context-Aware Omnichannel Support for customer support
• Smart Human Escalation for customer support

Use cases

• Sales acceleration
• Lead qualification
• Lead follow-ups
• Predictable sales
• Sales optimization
• Lead conversion
• Scaling consumer sales
• Loan Lead Qualification
• Credit Card Sales
• Savings Account Opening
• Credit Card Activation
• Top-up, Balance Transfer, & Cross-Sell (Lending)
• Insurance Lead Qualification
• Insurance Drop-Chase Journey
• Insurance Renewals & Persistency
• Insurance Upsell & Cross-Sell
• Brokerage Account Opening
• Brokerage Account Activation
• Dormant User Reactivation (Brokerage)
• Application Completion (Education)
• Cold Lead Reactivation (Education)
• Order Booking & Replenishment (CPG)
• Promotional Outreach (CPG)
• Stock Availability Checks (CPG)
• New Outlet Onboarding (CPG)
• Package Sales (Travel)
• Abandoned Enquiry Recovery (Travel)
• Upsell & Add-Ons (Travel)
• Repeat Travel Reactivation
• Appointment Booking (Healthcare)
• Diagnostic & Health Package Sales (Healthcare)
• Procedure & Treatment Enquiries (Healthcare)
• Drop-Off Recovery (Healthcare)
• Test Drive Booking (Automotive)
• Service Reminders (Automotive)
• Post-Visit Follow-Ups (Automotive)
• Abandoned Cart Recovery (E-Commerce)
• Assisted Purchase (E-Commerce)
• Repeat Purchase Reactivation (E-Commerce)
• AMC Sales (Consumer Electronics)
• Accessory & Warranty Upsell (Consumer Electronics)
• Buyer Qualification (Real Estate)
• Site Visit Scheduling (Real Estate)
• Loan EMI Collections
• Recover EMI payments
• Lower cost to collect
• Pre-Due and Due-Date Reminders (Collections)
• Early Bucket Collections (1–30 DPD)
• Mid-Bucket Collections (31–60 DPD)
• Activation & Retention (Collections)
• Open demat accounts (Brokerage)
• Activate traders (Brokerage)
• Reactivate dormant users (Brokerage)
• Customer Support Automation
• Resolve customer issues instantly
• Order, Delivery, & Service Status Updates (Customer Support)
• Account, Billing, & Payment Queries (Customer Support)
• Returns, Refunds, & Cancellations (Customer Support)
• Installation, Onboarding, & Service Requests (Customer Support)
• Ticket Updates & Follow-Ups (Customer Support)
• Retention & Churn Prevention (Customer Support)
• Policy renewals (Insurance)
• Collect documents (Insurance)
• Provide instant claims support (Insurance)
• Qualify leads (Education)
• Chase drop-offs (Education)
• Re-engage dormant leads (Education)

AI approach

SquadStack.ai builds Outcome-Driven Voice AI Agents for Sales, leveraging proprietary foundation models trained on 600 million minutes of real Indian sales conversations. They have developed their own speech-to-text engine (Arth) and text-to-speech engine (Goonj) specifically for Indian languages and accents. Their AI agents handle lead prioritization, outbound calling, language-switching conversations, omnichannel follow-ups, and quality monitoring, aiming to deliver high lead connectivity and conversions at a lower customer acquisition cost.

Tech named: proprietary foundation of 600 million minutes of real Indian sales conversations, speech-to-text engine (Arth), text-to-speech engine (Goonj), AI Lead Manager, ROI Engine, Continuous Learning Engine

Industries served

• Technology, Information and Internet
• Lending & Banking
• Insurance
• Brokerage
• Education
• Consumer Packaged Goods
• Travel
• Healthcare
• Automotive
• E-Commerce
• Consumer Electronics
• Real Estate
• BFSI
• Logistics
• Quick Commerce
• Mobility
• Capital Markets

What it says sets it apart

• Outcome-Driven Voice AI Agents
• Proprietary foundation of 600 million minutes of real Indian sales conversations
• Own speech-to-text engine (Arth) and text-to-speech engine (Goonj) designed for Indian languages and accents
• Per-minute pricing with no seat fees or platform charges, only for live-call minutes
• Fully bundled stack with no tier ladder or add-on creep
• BFSI Compliance (RBI, IRDAI, SEBI, TRAI ready)
• Custom Sales Journeys built for each industry
• Voice AI beats humans in lead response time, calling capacity, conversion consistency, peak lead spikes, personalization, learning & improvement, CRM updates & data capture, speed of resolution
• Voice AI for collections offers faster recovery cycles and lower cost to collect compared to manual methods
• Voice AI for customer support offers 24x7 availability, instant response time, unlimited parallel calls, lower cost per ticket, and higher first call resolution compared to human-led support
• AI can handle multi-intent conversations and remembers past customer interactions
• Seamless handoff to human agents with full context