11Sight

What 11Sight does

11Sight redefines customer interactions with AI-powered conversational agents that handle customer inquiries, book appointments, and close sales without human intervention, 24/7, across all channels. These AI agents serve as the first point of contact for customer and prospect conversations, working with human counterparts to resolve requests or escalate them as appropriate. They are built to answer and ask questions to drive desired outcomes, aiming to reduce costs, increase revenues, and improve customer satisfaction. The company also offers a Communication Platform-as-a-Service (CPaaS) solution for embedding high-quality, encrypted video collaboration into applications.

Products

• AI Service AgentAn AI agent that acts as the first point of contact, handling a high percentage of calls, booking, canceling, and rescheduling service appointments, checking appointment statuses, and confirming details. It integrates with call center platforms and can escalate complex issues to human agents.
• Front-Desk AgentAn AI agent that greets incoming callers by name, handles common inquiries like business hours and location, forwards calls to appropriate individuals or departments, and takes messages.
• Website AgentAn AI agent that engages website visitors, answers detailed questions about inventory, suggests alternative options, and forwards qualified leads to sales teams with chat transcripts and meeting goals.
• Outbound AgentAn AI agent that proactively reaches out to prospects and customers, sending appointment reminders, recall notices, and alerts about upcoming vehicle services.
• 11Sight CPaaSA Communication Platform-as-a-Service solution that allows developers and enterprises to embed and integrate high-quality, encrypted, peer-to-peer or multiparty video collaboration into existing products, mobile, and web applications. It is available in custom, dedicated, and integrated (API/SDK) options.

Key capabilities

• AI-powered conversational agents
• 24/7 availability
• Handles customer inquiries
• Books, cancels, and reschedules appointments
• Closes sales without human intervention
• Integrates with call center platforms
• Human-like AI voice agents
• Customizable AI voices
• Escalation to human agents with context
• Automated outbound reminders and alerts
• Browser-based or mobile video calls
• End-to-end encryption for video calls
• Unlimited call time
• Availability control and scheduling
• Call history and recording
• Caller blocking
• Message mail for busy agents
• Company directory
• Call routing and orchestration (escalation, team ringing, round robin, simultaneous ringing)
• Integration with CRM and other business tools
• Support for various LLM engines (OpenAI, Gemini Vertex, Claude AI)
• Custom integration capabilities
• White-labeled AI agents for partners
• Real-time video, voice, and text communication
• No-code, scalable CPaaS solution
• Deployable on any cloud environment
• Sentinel AI Agents for continuous improvement and issue categorization

Use cases

• Automating customer service inquiries
• Booking and managing service appointments
• Handling front-desk operations (e.g., business hours, location inquiries)
• Engaging website visitors and generating leads
• Sending proactive customer communications (reminders, recall notices)
• Improving customer satisfaction through instant responses
• Reducing operational costs for customer support
• Increasing revenue through automated sales and appointment booking
• Enhancing B2B sales and marketing efforts
• Integrating video communication into existing applications
• Providing 24/7 customer support
• Managing overflow calls during peak hours
• Reducing no-shows for appointments
• Augmenting entry-level customer-facing roles

AI approach

11Sight develops AI-powered conversational agents that handle customer inquiries, book appointments, and close sales across various channels. Their AI agents serve as the first point of contact, resolving customer requests or escalating them to human counterparts with context. They focus on solving narrow, hard problems in voice AI for customer-facing roles, particularly in automotive dealerships and hospitality. The company emphasizes deterministic behavior for customer-facing agents and uses 'Sentinel Agents' for continuous improvement by categorizing issues and tuning accuracy via confusion-matrix sampling. They leverage external LLM engines like OpenAI, Gemini Vertex, and Claude AI, while building their own proprietary solutions for integration and specific use cases.

Tech named: AI Agents, Conversational AI Agents, Generative AI, LLM Engines, OpenAI, Gemini Vertex, Claude AI, Sentinel Agents

Industries served

• Automotive
• Hospitality
• Dealerships
• Service Centers
• SaaS
• Marketplaces
• Healthcare
• Banking
• Telecommunications
• Government
• Sales and Marketing

What it says sets it apart

• AI agents handle 76% of calls, escalating the rest with context
• Focus on deterministic behavior for production-grade AI, not just statistical correctness
• Specialization in voice AI for customer-facing, entry-level roles
• Seamless integration with existing workflows and team members
• Ability to integrate with various telecom, CRM, and automotive dealership systems
• Offers white-labeled AI agents for partners
• Strong foundation in technology with three U.S. patents (fourth pending)
• Provides a CPaaS solution for embedding video collaboration
• Continuous improvement through Sentinel AI Agents and CSAT prompts
• Proven track record in Silicon Valley with founders having multiple successful exits
• Offers a one-click video chat solution with no downloads or sign-ups required for callers
• Supports customizable e-line and e-room addresses for branding