ChatrHub

What ChatrHub does

ChatrHub revolutionizes contact center operations by providing advanced AI solutions for sales and service. Its platform enables businesses to enhance customer experience, pinpoint operational issues, and boost agent efficiency through a single, comprehensive solution. ChatrHub offers automated QA, coaching, and AI agent oversight, allowing companies to see, analyze, and improve every customer conversation. The platform provides 100% QA scoring, real-time coaching, KPI dashboards with behavioral causation, and guarantees 95%+ accuracy. It also offers independent oversight for deployed AI agents, including containment rate optimization, AI-to-human call stitching, and gap analysis. ChatrHub connects to various communication channels (Telephony, Chat, Text, Email, Social, Ticketing) and ingests data from multiple sources for unified analysis. It builds customer-specific models calibrated to unique standards, running on frontier AI, and continuously audits and recalibrates for accuracy. The platform provides dashboards that explain the 'why' behind metrics, allows natural language queries for insights, and facilitates real-time coaching with live prompts. It also offers data-backed feedback for AI vendors or internal teams to improve AI agent performance. ChatrHub is SOC 2 Type II certified, supports HIPAA and PCI-DSS requirements, and encrypts data in transit and at rest, with real-time redaction capabilities for sensitive information.

Products

• QA & CoachingAutomated QA scoring on 100% of conversations against specific scorecards, with 95%+ accuracy guaranteed. It automatically builds coaching plans, assigns training, and tracks improvement cycles. Includes real-time coaching with live prompts during conversations.
• Call HistoryProvides a comprehensive record of all customer conversations, allowing for detailed review and analysis.
• Agent AssistOffers real-time guidance and prompts to agents during live conversations, including objection handling, compliance reminders, process adherence nudges, upsell/cross-sell cues, and surfacing relevant knowledge articles.
• ReportingProvides KPI dashboards that go beyond surface metrics, showing behavioral causation and allowing users to ask questions in plain English to get quantified answers and insights.
• AI AnalystTransforms conversation data into actionable intelligence by allowing users to ask natural language questions and receive quantified breakdowns of issues, with links to actual conversations.
• Human Agent PerformanceMonitors and improves the performance of human agents through 100% QA coverage, personalized coaching plans, and evidence-linked feedback.
• CommsGuardAIAnalyzes every AI agent conversation, stitches it to human follow-ups, and provides intelligence to improve containment rates, reduce costs, and enhance customer experiences. Offers independent monitoring of AI agent performance, identifying why calls transfer and quantifying the containment gap.

Key capabilities

• 100% QA scoring
• Real-time coaching with live prompts
• KPI dashboards with behavioral causation
• 95%+ accuracy guarantee
• Containment rate optimization for AI agents
• AI-to-human call stitching
• Gap analysis for AI agent performance
• Independent AI oversight
• Connects to Telephony, Chat, Text, Email, Social, and Ticketing platforms
• Ingests from multiple sources simultaneously
• Customer-specific model calibration
• Continuous accuracy auditing and recalibration
• Natural language querying for insights
• Automated coaching plan generation
• Evidence-linked feedback for agents
• Real-time redaction of sensitive information (PII, PHI, PCI)
• SOC 2 Type II certified
• HIPAA compliant
• PCI-DSS compliant
• Managed AI Calibration
• Custom KPIs
• Advanced configuration + integrations
• SSO/SAML, API, SLA integrations
• Automated recap and call notes
• Automated disposition forms

Use cases

• Enhancing sales and service operations in contact centers
• Improving customer experience
• Identifying operational issues
• Boosting agent efficiency
• Automated quality assurance (QA)
• Real-time agent coaching and assistance
• Monitoring and optimizing AI agent performance
• Analyzing customer conversations for insights
• Ensuring compliance in conversations
• Reducing manual call review time
• Making data-driven coaching decisions
• Providing data-backed feedback to AI vendors
• Optimizing containment rates for AI agents
• Reducing after-call work for agents

AI approach

ChatrHub uses a multi-model approach, leveraging various frontier AI models (Anthropic, OpenAI, Google, Amazon, xAI, Meta, Mistral AI, Cohere) and building custom, customer-specific models on top. These custom models are calibrated to each client’s unique scorecards, processes, and quality definitions, ensuring 95%+ accuracy. They do not use customer data to train external AI models; models are trained on customer conversations for their environment only. They continuously monitor for drift and recalibrate models.

Tech named: Anthropic, OpenAI, Google, Amazon, xAI, Meta, Mistral AI, Cohere, Amazon Bedrock, Google Vertex AI, Azure

Industries served

• Technology
• Information and Internet
• Insurance
• Healthcare
• Financial Services
• Home Services
• Energy
• Telecom
• End-of-life services

What it says sets it apart

• 100% conversation scoring vs. 2-5% sampling by competitors
• 95%+ accuracy guarantee within 30 days, maintained by ChatrHub
• Managed Calibration Advantage: ChatrHub builds scorecards, trains models, monitors drift, and fixes accuracy issues, rather than providing a toolbox for the customer to operate
• AI-to-Human Call Stitching: uniquely connects AI agent conversations to human follow-ups to identify why AI fails
• Multi-model + custom-calibration architecture for superior accuracy (95%+) compared to single-model competitors (70-80%)
• Real-time coaching validated for specific environments, ensuring relevance and accuracy
• Enterprise-grade security with SOC 2 Type II, HIPAA, and PCI-DSS compliance
• Data handling policy: customer data is not used to train external AI models and remains within the customer's deployment
• Rapid deployment: first scored conversations within 24 hours, 95%+ accuracy within 30 days
• Free Proof of Concept (POC) provides actual scores, KPI dashboards, and an improvement roadmap regardless of purchase