Alhena AI

What Alhena AI does

Alhena AI (formerly Gleen) provides hallucination-free generative AI agents for customer success teams, designed to delight customers and turn CX into revenue. Their platform offers AI-powered discovery, shopping, and support for e-commerce stores, ensuring brand visibility in AI search engines, personalized shopping interactions, and dependable support in the brand's voice. Alhena's AI goes beyond answering questions by taking actions, integrates with leading help desk solutions, and automatically unifies fragmented knowledge. The company's mission is to transform the customer success industry by democratizing generative AI, with a team comprising veterans from LinkedIn, Microsoft, Uber, Facebook, Siemens, Accenture, and McKinsey & Company.

Products

• AI Visibility (AEO & GEO solution)A solution built for commerce to ensure brands are discovered in AI search engines like ChatGPT, Gemini, and Perplexity. It tracks SKU appearance, rendering analysis, provides AEO FAQ engines, and GEO citation strategies.
• AI Shopping AssistantConverts browsers into buyers with AI that understands the brand and catalog, offering personalized responses, conversational discovery, smart upsells, AI-powered nudges, and smart FAQs embedded on product pages. It is hallucination-free and improves daily.
• Voice AI & ConciergeOmnichannel support powered by human-quality AI to resolve customer queries at scale. Features include auto-resolving 80% of incoming queries, full agentic capability (canceling orders, booking appointments, processing returns), smart escalation to human agents, phone & SIP-line ready Voice AI, multilingual support (90+ languages), and agent assist with real-time suggestions and CRM context.
• Revenue AnalyticsProvides a unified view of the CX landscape to measure and iterate, tracing every dollar and offering actionable insights. Includes full revenue attribution, cross-channel ROI, AI vs. human comparison, return and refund analytics, sentiment insights, and knowledge gap alerts.
• AI Social Commerce & Review ManagementIntelligent engagement across social channels (Instagram, Facebook, WhatsApp) and review platforms to support discovery, trust, and conversion. Features real-time engagement, unified memory for personalized interactions, and on-brand responses.
• AI Support ConciergeAI-perfected automation for customer support, providing timely and action-driven support. Automates returns, order tracking, and complex questions, reducing agent workload while delivering faster customer service.
• AI Agent AssistTransforms support teams by providing 2x faster replies and 100% accurate answers. Features include instant summary of customer requests, sentiment analysis, smart knowledge base search, AI-powered response drafting, hallucination-free technology, style matching, and multi-platform sync.

Key capabilities

• Hallucination-free AI
• Rapid deployment (under 2 hours)
• Integrates with leading help desk solutions
• Goes beyond answering questions by taking actions (e.g., cancel order, book appointments, process returns)
• Automatically unifies fragmented knowledge
• AI-powered discovery
• Personalized shopping interactions
• Dependable support at scale in brand voice
• SKU-level tracking
• Rendering analysis
• AEO FAQ engine
• GEO citation strategy
• 5+ AI engines monitored (ChatGPT, Gemini, Perplexity)
• Conversational discovery
• Smart upsells
• AI powered nudges
• Smart FAQs embedded on product pages
• Gets better every day (personalized to each visitor)
• Auto-resolve 80% incoming customer queries
• Voice AI that's phone & SIP-line ready
• Multilingual support (90+ languages)
• Full revenue attribution
• Cross-channel ROI
• AI vs. human comparison
• Return and refund analytics
• Sentiment Insights
• Knowledge gap alerts
• Real-Time Engagement (social channels)
• Unified Memory (customer context and history)
• On-Brand Responses
• Accurate Answers, Every Time
• 24/7 Omnichannel Support
• Smooth Handoff to Human Agents
• AI That Speaks Your Brand
• Privacy You Can Trust
• Constant Learning & Improvement
• Instant Summary of Customer Request
• Sentiment Analysis
• Smart Knowledge Base Search
• AI-Powered Response Drafting
• Style Matching
• Multi-Platform Sync

Use cases

• Customer support automation
• E-commerce product discovery and recommendations
• Personalized shopping experiences
• AI search engine optimization (AEO)
• Geographic search engine optimization (GEO)
• Order management (cancellations, tracking, returns)
• Appointment booking
• Customer service agent assistance
• Social media engagement and sales
• Review management
• Revenue attribution and analytics for CX
• Knowledge gap identification in support documentation
• Handling seasonal spikes in customer inquiries
• Multilingual customer support
• Reducing cart abandonment
• Increasing average order value (AOV)
• Improving CSAT scores
• Reducing agent workload
• Providing virtual styling and fit advice for fashion
• Personalized travel planning and booking assistance
• Connecting athletes with sports gear
• Home furnishing product recommendations and styling
• Skincare routine recommendations
• Gardening product suggestions and tips

AI approach

Alhena.ai develops a generative AI platform for customer success teams, focusing on hallucination-free AI agents for customer support, shopping assistance, and social commerce. Their AI is designed to understand natural language, perform actions, and learn from customer interactions and company knowledge bases. They emphasize their AI's ability to integrate with existing systems and maintain brand voice.

Tech named: Generative AI, AI agents, Natural Language Processing (NLP)

Industries served

• E-commerce
• Retail
• Fashion & Apparel
• Beauty & Skincare
• Travel & Hospitality
• Sports & Fitness
• Home Furnishing
• Home & Garden

What it says sets it apart

• Hallucination-free AI, ensuring reliable and factual support.
• Ability to take actions beyond just answering questions (e.g., cancel orders, book appointments).
• Rapid deployment, often in less than 2 hours, with minimal setup work.
• Seamless integration with major help desk solutions, CRMs, and e-commerce platforms.
• AI learns from existing knowledge bases, even messy data, without requiring constant retraining or perfect documentation.
• Customizable to match brand tone, personality, and visual style.
• Provides comprehensive revenue analytics and insights into AI performance.
• Offers omnichannel support across chat, email, voice, and social media.
• Specialized AI agents for specific industries like fashion (stylist), travel (season-aware adaptation), and sports (performance fit finder).
• Multilingual support in 90+ languages.
• Focus on turning CX into revenue by driving conversions, AOV, and reducing returns.
• Agent Assist feature that summarizes requests, analyzes sentiment, and drafts responses for human agents.