Botpress

What Botpress does

Botpress is an enterprise-grade AI agent platform that enables businesses to build, deploy, and manage AI agents for customer support, workflow automation, and various departmental needs. The platform focuses on providing robust infrastructure, security, and scalability for AI deployments, offering both visual development tools (Botpress Studio) and a code-first toolkit (Botpress ADK). It supports complex, multi-step workflows, integrates with existing systems, and offers features like knowledge bases, structured data tables, and a multi-LLM strategy. Botpress aims to resolve complex tickets end-to-end, learn from human interactions, and provide developer-level control for advanced customization. The company emphasizes its no per-seat cost and included AI usage model, positioning itself as a cost-effective solution for scaling AI operations.

Products

• Botpress DeskAn AI-native helpdesk for support teams, designed to resolve complex customer support tickets and integrate with existing helpdesk systems or function as a standalone solution.
• Botpress StudioA visual development environment with a drag-and-drop canvas for designing AI agent logic, connecting knowledge, and building complex automations. It includes a code editor for custom actions and integrations.
• Botpress ADKA TypeScript library for building AI agents from code, offering a code-first approach for developers.
• Botpress Cloud APIAllows applications and services to call Botpress Cloud programmatically for managing knowledge, tables, and agent configurations.
• Botpress IntegrationsConnects AI agents to various channels, tools, and services, including WhatsApp, Instagram, HubSpot, Telegram, Notion, Messenger, and Zapier.
• Botpress WebchatA customizable webchat widget for embedding and tailoring the AI agent experience on websites.
• Autonomous EngineThe core intelligence of Botpress, blending LLM reasoning with structured logic to enable AI agents to make decisions, execute multi-step workflows, and connect to external systems without rigid scripting.
• Knowledge BasesA feature to centralize and manage an AI agent's information by ingesting websites, documents (PDFs, text files, Word docs), and structured data (CSVs, spreadsheets) to provide accurate, grounded answers.
• TablesA feature to organize, store, and scale structured data (product catalogs, user records, lookup data) for AI agents, maintaining information across sessions and supporting millions of records.

Key capabilities

• AI-native helpdesk
• No per-seat cost
• AI usage included
• End-to-end ticket resolution
• Hot handoff to human agents
• System learning from human resolutions
• Handles FAQs, contextual answers, self-service workflows, troubleshooting, proactive workflows
• Robust security (SOC II certified, GDPR compliant, KPMG penetration tested)
• Reliable infrastructure (AWS-based, automatic scaling)
• AI that knows its limits (escalation rules, fallback logic)
• Works with existing helpdesks or as standalone
• No migration required
• No engineering required to go live
• Visual AI agent builder (Botpress Studio)
• Code-first developer toolkit (Botpress ADK)
• Unlimited AI agents
• Help Center for self-service
• Community support (Discord, documentation, Academy, YouTube)
• WhatsApp channel deployment
• Whitelabel webchat
• Custom domains for Help Center
• Technical support via live chat
• Unlimited seats (Team plan and above)
• Teams, routing & RBAC (Role-Based Access Control)
• Team analytics
• Real-time collaboration in Studio
• Dedicated support (Enterprise plan)
• SLA & security review (Enterprise plan)
• Custom storage (Enterprise plan)
• Voice channel (Enterprise plan)
• Custom AI agents built and maintained by experts (Enterprise plan)
• Import and export AI agents
• Public profile for sharing projects
• Detailed log of changes (audit trail)
• Restrict access to bot from trusted domains
• Formal DPA and BAA (HIPAA compliance)
• Custom data retention and residency policies
• Multi-LLM strategy
• API access for programmatic management
• Conversation emulator
• Build from a prompt
• Two-way data sync for persistent information
• Custom code actions
• Website ingestion for Knowledge Bases
• Document uploads for Knowledge Bases
• Tabular data for Knowledge Bases
• Intelligent Decision Making (Autonomous Engine)
• Tool Integration (Autonomous Engine)
• Combine LLMs and Logic (Autonomous Engine)
• Flexible thinking; LLM-driven autonomy
• Automate decisions and actions
• Connect to any API
• Direct conversations naturally
• Trigger third-party tools
• Automate multi-step workflows
• Developer-friendly platform
• Scalable infrastructure
• Complete version history
• Seamless collaboration
• Safe LLM deployment
• Flexible for any agent use case
• Customization options
• Code reuse and cross-team collaboration
• Native LLM functionalities
• Enterprise Security (SOC II, GDPR, AWS, KPMG)
• Tailored Solutions (dedicated support, SLAs, custom agreements, SSO)
• Reliable Performance (uptime commitment, infrastructure management)

Use cases

• Customer support
• Refunds
• Account updates
• Multi-step workflows
• FAQs
• Order status
• Billing disputes
• Password resets
• Payment updates
• Plan changes
• Troubleshooting
• Proactive outreach (usage limits, renewals, product updates)
• Product Copilot (onboarding, guiding users through features, in-app support)
• Workflow Automation (approvals, notifications, data entry)
• Internal Knowledge Management
• Ticket Management (IT issues, customer feedback, escalation)
• Employee Experience
• Lead Generation
• Shopping Assistant (product recommendation, cart abandonment, upselling, inventory updates, order management, purchase/returns processing)
• Sales motions
• Engineering automation
• Product management (resource allocation, product quality, ticket categorization, collaboration, development acceleration, roadmapping)
• IT Service Management (ITSM)
• Marketing reach
• Legal tasks automation
• Advanced data analysis in manufacturing
• Automating complex decision-making in manufacturing
• Enhancing human-machine collaboration in manufacturing
• Property buying, selling, and management in real estate
• Reserving tables in hospitality
• Booking hotel rooms in hospitality
• Suggesting nearby activities in hospitality
• Personalizing food recommendations in hospitality
• Automated lesson planning in education
• Grading and feedback in education
• Student progress monitoring in education
• Administrative automation in education
• Adaptive learning paths in education
• Collaboration tools in education
• Automated workflows in telecom
• Risk management in finance
• Customer service efficiency in finance
• Credit scoring in finance
• Dynamic risk assessment in finance
• KYC automation in finance
• Fraud detection in finance
• Regulatory compliance in finance

AI approach

Botpress is an enterprise-grade AI agent platform for customer support, enabling the building, deployment, and monitoring of AI agents. It uses an "Autonomous Engine" that blends LLM reasoning with structured logic to make decisions, execute multi-step workflows, and connect to external APIs. The platform supports a multi-LLM strategy, allowing users to choose and configure models for different parts of their workflow. It emphasizes building agents that can handle complex tickets and learn from human resolutions.

Tech named: LLMs, generative AI, Autonomous Engine, RAG

Industries served

• Software Development
• SaaS
• Legal Services
• Manufacturing
• Real Estate
• Hospitality
• Education
• Telecom
• Ecommerce
• Finance
• Healthcare Consulting

What it says sets it apart

• Resolves complex tickets, not just answers questions
• No per-seat cost, ever
• AI usage included, not billed separately
• Built for tough tickets, handles complexity
• Enterprise-grade reliability built over 10 years
• Robust security (SOC II, GDPR, KPMG penetration tested)
• Reliable AWS infrastructure with automatic scaling
• AI that knows its limits with escalation rules and fallback logic
• System learns from every human resolution
• Works on top of any existing helpdesk or as a standalone
• No migration required, connects in minutes
• No engineering required to go live, natural language agent building
• Fully extensible AI agent platform
• Blends pro-code philosophy with no-code convenience
• Infinitely scalable automations
• Complete version history and seamless collaboration
• Advanced security suite for LLM deployment
• Flexible for any AI agent use case
• Code reuse and cross-team collaboration
• Native LLM functionalities
• Dedicated support, SLAs, custom agreements, SSO for enterprise
• Commitment to uptime performance
• Rigorous penetration testing by KPMG
• Rich ecosystem of third-party services and components
• Intuitive, extensible, and hybrid approach to AI agents
• Pioneers in agent design patterns, human-in-the-loop orchestration, and governance
• Transparent, adaptive, and outcome-driven agentic systems

Funding rounds we track

From the AI funding tracker — rounds as reported by the linked publications.