Convin

What Convin does

Convin is an Omnichannel AI Agent Platform for customer conversations that turns B2C interactions into revenue. It uses AI agents and conversation intelligence to automate conversations across voice and text, support customer-facing teams in real time, and analyze 100% of customer conversations across channels to generate actionable insights. This helps businesses improve sales, customer satisfaction, collections, performance, operational efficiency, and overall customer experience while reducing costs. Convin is a Bengaluru-based company founded by four IIT Delhi alumni who recognized the untapped value of customer conversation data. The company helps global businesses across industries drive measurable improvements across revenue growth, compliance adherence, agent productivity, faster ramp-up time, and reduced handling effort. Convin is backed by leading investors including Kalaari C.

Products

• AI Phone Call AgentRuns calls 24/7 with human-like finesse, automates inbound and outbound calls, qualifies leads, handles outreach, manages follow-ups, resolves high-volume support queries, delivers 24/7 support, automates payment reminders and collection calls, and handles property inquiries.
• Real-Time Assist AgentMakes every agent smarter on every call, delivers live prompts and objection handling support, speeds up complex escalations, guides agents to adhere to real-time compliance requirements, provides real-time monitoring and guidance, offers searchable AI Knowledge Base, call script guidance, advanced help cards, live call transcript, and supervisor assist.
• Conversation Intelligence AgentAnalyzes 100% of customer conversations, uncovers patterns in successful follow-ups, uncovers gaps to drive targeted training, reviews interactions to flag potential compliance issues, provides scalable voice of customer analysis, reports critical and granular insights, offers AI summarization, lead propensity, CSAT, and collection scoring, entity detection, Convin Events Tracker, customer sentiment analysis, and parameter-level win-loss analysis.
• Automated Quality AssuranceProvides 100% automated conversation scoring, omnichannel QA on calls, chats, and email, Gen AI-powered feedback, automated sampling and manual audit workflow, and feedback and alert mechanism.
• Automated Agent CoachingOffers AI-driven coaching session assignment, personalized and targeted sessions, peer-to-peer coaching, coaching effectiveness assessment, and daily agent feedback.
• AI Learning Management System (LMS)Provides manual coaching, AI knowledge base, agent readiness assessments, leaderboard and gamification, and document creation with Convin Editor.
• Mobile ApplicationOffers analytics on-the-go, quick team and agent insights, real-time notifications, flexible agent coaching on-the-go, and incentivizes agents with a leaderboard and gamification.
• Quality Management SoftwareA single manual QA platform with flexible call auditing templates, automated audit workflow, detailed audit reporting dashboard, and agent rebuttal management system.
• Convin InsightsRevolutionized actionable insights, provides scalable voice of customer analysis, reports critical and granular insights on every interaction, AI-driven insights, AI summarization, lead propensity, CSAT, and collection scoring, entity detection, Convin Events Tracker, customer sentiment analysis, and parameter-level win-loss analysis.
• Convin LLMA 7-billion parameter LLM built for Indian contact centers, used for prompt-based battlecards.
• AI SMSA product for AI-driven SMS interactions.
• AI WidgetA product for AI-driven widget interactions.
• Conversation Behavior AnalysisAnalyzes conversation patterns and behaviors.
• Speech to TextTranscribes spoken language into text.

Key capabilities

• Omnichannel AI Agent Platform
• Automate conversations across voice and text
• Support customer-facing teams in real time
• Analyze 100% of customer conversations
• Generate actionable insights
• Multilingual AI (70+ languages and interpretation)
• LLM-Powered natural language understanding
• Seamless handoff to a live agent
• Skilled in interruption management
• Automated entity extraction, CRM Updates, and follow-ups
• Automated campaigns via WhatsApp, SMS alerts, or emails
• Identify Lead Interest and Customer Satisfaction (CSAT)
• AI conversation summarization
• Agents real-time monitoring and guidance
• Searchable AI Knowledge Base
• Call Script Guidance
• Real-time prompts
• Advanced help cards
• Live call transcript
• Supervisor Assist Dashboard
• Real-time visibility to conversations
• Observe real-time changes in sentiment trends
• Track violations on every call
• Get timely violation alerts
• Scalable voice of customer analysis
• Report critical and granular insights on every interaction
• AI-driven Insights
• Lead Propensity, CSAT, and Collection Scoring
• Entity Detection
• Convin Events Tracker
• Customer sentiment analysis
• Parameter-level win-loss analysis
• 100% automated conversation scoring
• Omnichannel QA on calls, chats, and email
• Receive Gen AI-powered feedback
• Automated sampling and manual audit workflow
• Feedback and alert mechanism
• AI-driven coaching session assignment
• Personalised and targeted sessions
• Peer-to-peer coaching
• Coaching effectiveness assessment
• Daily agent feedback
• AI knowledge Base
• Agent readiness assessments
• Leaderboard and Gamification
• Document creation with Convin Editor
• Mobile Application for analytics and coaching
• Flexible call auditing template
• Automated audit workflow
• Detailed audit reporting dashboard
• Agent Rebuttal Management System
• AI-driven lead qualification
• Omnichannel outreach
• Data-driven insights
• Automated CRM Updates
• Lead Interest Scoring
• AI Call Summaries
• PII masking and secure data handling
• Audit-ready call records and summaries
• Role-based access and retention controls
• GDPR-ready
• CCPA Compliant
• HIPAA Compliant
• SOC 2 Type II Compliant
• ISO 27001 Compliant
• Data Hosting with AWS
• Data encryption (call recordings, transcripts, passwords)
• SSL encryption for access points
• Application Monitoring (detailed logs)
• Limited data access based on role

Use cases

• Lead Qualification
• Sales Conversion
• Sales Follow-Ups
• High-Volume Call Handling
• First Call Resolution (FCR) improvement
• Average Handle Time (AHT) reduction
• Basic Query Handling
• Non-Working Hours coverage
• Payment Reminders
• Payment Collection
• Compliance monitoring
• Automate outreach
• Assist live calls
• Audit conversations
• Meeting Intelligence
• Market Intelligence
• Customer Service & Retention Optimization
• Real-Time Lead Qualification and Onboarding Automation
• AI-Driven Collections
• AI-Driven Renewals
• Automated revenue forecasting
• Patient Scheduling & Access
• Pre-Visit Communication
• Patient Support
• Care Coordination
• Patient Re-Engagement
• Job Intake & Dispatch
• Emergency & After-Hours Calls (Home Services)
• Quote Follow-Ups (Home Services)
• Maintenance & Renewal Reminders (Home Services)
• Customer Re-Engagement (Home Services)

AI approach

Convin develops an Omnichannel AI Agent Platform that uses AI agents and conversation intelligence to automate customer conversations across voice and text, support customer-facing teams in real-time, and analyze 100% of customer interactions. They have built their own 7-billion parameter LLM for Indian contact centers.

Tech named: AI agents, conversation intelligence, LLM-Powered natural language understanding, Gen AI-powered feedback, AI-driven Insights, AI-powered Call Audits, AI-assisted KB, Ask AI

Industries served

• Software Development
• Billing and invoicing software
• Consumer Electronics
• Healthcare
• Banking & Finance
• Insurance
• Edtech
• BPO
• Real Estate
• Retail
• Home Services
• Automotive

What it says sets it apart

• Omnichannel AI Agent Platform for customer conversations
• Automates conversations across voice and text
• Supports customer-facing teams in real time
• Analyzes 100% of customer conversations across channels
• Generates actionable insights to improve sales, customer satisfaction, collections, performance, operational efficiency, and customer experience while reducing costs
• Built a 7-billion parameter LLM for Indian contact centers
• Offers multilingual AI supporting 70+ languages and interpretation
• Provides real-time prompts and objection handling support for agents
• Automates up to 60% of lead qualification process
• Achieves 21% higher sales conversions and shortens sales cycles by 50%
• Automates up to 60% of repetitive support calls and achieves 35% higher FCR and cuts AHT by 56 seconds
• Boosts promise-to-pay rates by 50% and increases collection rates by 17%
• Achieves 100% compliance monitoring with real-time guidance and post-call analytics
• Offers a comprehensive CX Suite, Real-Time Suite, and Post Interaction Suite
• Provides AI-driven coaching and a personalized LMS
• Mobile application for on-the-go analytics and coaching
• Strong data security and compliance (GDPR, CCPA, HIPAA, SOC 2 Type II, ISO 27001)
• Seamless integration with existing tech stacks
• Focuses on B2C businesses
• Ability to build and customize AI call flows for any scenario

Funding rounds we track

From the AI funding tracker — rounds as reported by the linked publications.