Smartsupp

What Smartsupp does

Smartsupp provides AI-powered live chat, chatbot, and AI tools to help businesses increase sales, automate customer interactions, and provide 24/7 support. It combines AI automation with human expertise, allowing instant responses around the clock and personal intervention when needed. The platform offers features like real-time chat, automated chatbots, lead generation, and an AI-driven shopping assistant named Mira AI that learns about the business, recommends products, and answers common questions. Smartsupp integrates with various e-commerce platforms and website builders, aiming to boost conversion rates and improve customer satisfaction.

Products

• Live ChatReal-time chat with customers to transform interactions into brand loyalty and boost engagement and sales with quick responses.
• ChatbotsAutomate all or part of customer interactions, even after working hours, handle advanced inquiries, and decide when a live agent is needed. Includes chatbot flows for lead generation.
• AI EngageAI-driven engagement that automates tailoring messages at the right moment for higher conversions.
• Smartsupp Mira AI (Shopping Assistant)An AI shopping assistant that learns the business, provides instant assistance, product recommendations, support, and advice. It answers up to 80% of common and technical questions, has a customizable identity, tone, and brand voice, configurable handover to human operators, and easy training through web-scraping and FAQs, learning from product feeds.
• AI Reply AssistantAn AI-powered assistant that transforms writing, masters grammar, polishes text, and translates messages into selected languages with a single click.

Key capabilities

• Real-time chat
• Automated chatbots
• Lead generation
• AI-driven engagement
• Product recommendations
• FAQ automation
• Customizable chat widget
• Multichannel communication (Live Chat, Email, Messenger, WhatsApp)
• Quick responses
• Automated workflows
• MCP & API access
• AI Reply Assists
• Mira AI shopping assistant add-on
• Contact hub
• File sharing
• Conversation translation
• Product cards from product feed
• Formatted AI responses (bullet points, bold, italics)
• Automatic website data updates (web-scraping)
• Contextual understanding in conversations
• Deep Shopify integration
• Deep WordPress integration
• Deep PrestaShop integration
• Personal customer details in chat plugin
• Order details and history in chat plugin
• Mobile app for operators
• Video recordings of customer journeys
• Automatic segmentation
• Automatic messages

Use cases

• Increase conversion rates
• Boost online sales
• Automate customer support
• Generate new leads
• Provide 24/7 customer assistance
• Upsell and cross-sell products
• Reduce cart abandonment
• Answer frequently asked questions (FAQs)
• Personalized customer service
• Improve customer satisfaction
• Streamline customer communication
• Gather customer feedback
• Monitor website visitor behavior
• Manage customer interactions across multiple channels
• Route chats to specialists
• Translate conversations for international customers

AI approach

Smartsupp offers AI tools like AI Engage, AI Reply Assists, and Mira AI Shopping Assistant to automate customer interactions, tailor messages for higher conversions, recommend products, answer common questions, and provide support. Mira AI learns from business data, product feeds, and website content, and can be trained continuously. The AI chatbot can analyze customer browsing behavior to offer personalized deals and adjust communication style. The AI Reply Assistant can translate conversations and replies in multiple languages.

Tech named: AI Engage, Mira AI, AI Reply Assists, AI chatbot, conversational AI chatbot, web-scraping, Markdown

Industries served

• E-commerce
• Retail
• Automotive
• Furniture
• Fitness equipment
• Fashion
• Children's clothing
• Diet programs and nutrition
• Coffee products

What it says sets it apart

• Combination of AI automation with human expertise
• User-friendly chat widget
• Easy to set up and use
• Out-of-the-box integrations for e-commerce platforms and website builders
• Proven results in boosting sales and conversion rates
• World-class customer care in native languages
• Focus on product simplicity and fair pricing since 2013
• AI chatbot capable of adjusting communication style based on customer priorities
• Ability to gather customer feedback to refine AI behavior