Proto

What Proto does

Proto deploys inclusive AI infrastructure in emerging markets, trusted by governments and enterprises to automate workflows for anti-scam centers, patient experience, and other mission-critical use cases. Proto's clients include central banks, remittance services, and hospitals, with their operations protected by SOC2, ISO27001, GDPR, and HIPAA compliance. The company's text and voice AI datasets power high performance for local languages beyond the limits of large language models. Headquartered in Canada, Proto operates from regional offices in the Philippines and Rwanda. Proto is a conversational AI platform for building, publishing, and managing AI agents across messaging channels.

Products

• AI AgentsAutomated conversational agents built and published across messaging channels. They can be customized, trained on various data sources, deployed across multiple channels, and support multilingual interactions. They can also perform custom actions, manage chat memory, create tickets, and integrate with external systems.
• InboxA centralized platform for managing chats, tickets, summaries, translations, and mediation. It offers integrated profiles, consolidated communication streams, multi-conversation layout, chat-to-ticket conversion, customizable views, search functionality, agent collaboration tools, and agent/team transfer capabilities.
• TicketsA system for resolving customer cases with AI-powered mediation, summaries, and email integration. Features include automatic ticket creation, auto-escalation, template responses, filtering and search, linked chats, custom email domains, tagging, customizable statuses, export functionality, and internal/third-party assignees.
• LivechatsReal-time conversations between people and live agents, enhanced with features like voice messaging, transcripts, live translation, automated chat assignment, summaries, canned replies, spelling/grammar correction, writing modification, tone change, tagging, filtering, search, and status monitoring.
• AnalyticsA module to measure agent performance, CSAT (Customer Satisfaction), and live agent activity, providing insights into citizen cases, real-time social media monitoring, customer behavior, and support trends.
• Data ManagementFeatures to protect personally identifiable information, including SSO login, customized roles and permissions, API account access, IP allowlist, on-premise/hybrid hosting, user management, team management, and sub-company management.

Key capabilities

• Deploy inclusive AI workflows
• Local language models
• Dedicated LLM options (including custom self-hosted)
• Build secure AI agents
• AI agent network for seamless handover
• Multichannel support (WhatsApp, LINE, Messenger, Telegram, Viber, Webchat, SMS)
• Voice messaging (receive and generate)
• Live translation (agent-facing and for customers)
• Automated chat assignment
• Auto-generate summaries
• Auto apply tags and auto fill fields
• Scrape social media and web
• Discover insights for decision making (Insight Advisor)
• Sovereign AI solutions for regulators and public services
• Fund tracing and freezing for anti-scam centers
• Integrated scam reporting and recovery solution
• Policy-enforced resolution timelines for complaints
• Automated categorization of cases
• Proactive messaging
• Auto-training on websites and documents
• Customised AI agents (rule-based and generative AI)
• Chat memory
• Automatic ticket creation from AI and live agent conversations
• API actions for external integrations
• User intervention for live agents
• Unlimited support from embedded CX engineer
• Secure webhook with data encryption
• Bulk import and export for customer data
• APIs for tickets, livechats, customers and analytics
• iFrame for payments inside customer chat
• SOC 2 Type II, ISO 27001, HIPAA, GDPR compliance
• On-premise or hybrid hosting options
• IP allowlist for platform access
• SHA-256 encryption at rest and in transit
• SSO login (Google, Microsoft)
• Customised roles and permissions
• Platform white labelling
• Conversational payment options
• Mediation suggestions for payment disputes
• Conversational symptom checking
• Automated booking and check-ins for healthcare
• Indoor direction for healthcare appointments
• Auto-referrals between government agencies
• Update citizen proactively with advisories and case status
• Self-improving AI agents (learn from chat history)
• OpenAI ChatGPT integration
• DeepSeek integration
• OpenAI Vision integration

Use cases

• Automate workflows for anti-scam centres
• Patient experience management
• Customer support automation
• RegTech (Regulatory Technology)
• Financial inclusion
• Consumer protection
• CX Automation
• Generative AI applications
• Employee experience
• Knowledge management
• AI Assistants/Agents deployment
• SupTech (Supervisory Technology)
• Citizen engagement for public services
• Grievance redressal systems
• Fraud reporting and recovery
• Payment support and dispute resolution
• Referrals and authorizations in healthcare
• Automated insurance support
• Appointment booking and management
• Lab results inquiries
• Symptom checking
• Market misconduct detection
• Policy insights generation from citizen cases and social media monitoring
• Automating investor support
• Company registration inquiries
• Regulatory filings assistance
• Investor protection information
• Reporting financial fraud
• Tourism and travel services support (lost luggage, flight details, car rentals)
• Internal team collaboration and workflow management

AI approach

Proto builds and deploys inclusive AI infrastructure, focusing on local languages and sovereign AI solutions for emerging markets. They use proprietary local language models, combine rule-based and generative AI, and offer options to integrate with third-party LLMs like OpenAI's ChatGPT and DeepSeek, or deploy a custom self-hosted dedicated LLM. Their AI agents automate workflows for customer support, anti-scam centers, patient experience, and citizen engagement, with features like voice AI, translation, summarization, sentiment analysis, and social media scraping. They emphasize data privacy, security, and on-premise/hybrid hosting options.

Tech named: Natural Language Processing, Generative AI, Local Language Models, Large Language Models, AI Agents, Voice AI, OpenAI ChatGPT, DeepSeek, OpenAI Vision

Industries served

• Software Development
• Government
• Financial Services
• Healthcare
• Telecommunications
• Insurance
• Retail
• Tourism

What it says sets it apart

• Inclusive AI infrastructure for emerging markets
• High performance for local languages beyond LLM limits
• Sovereign AI solutions for regulators and public services
• Comprehensive compliance (SOC2, ISO27001, GDPR, HIPAA)
• Reverse innovation (proving practical AI in emerging markets before developed economies)
• Equitable access to AI regardless of language, income, or geography
• Institutional trust with security and AI control features
• On-premise/hybrid hosting for data residency and control
• Ability to switch between large language models and Proto's secure AI engine for data privacy
• Integrated scam reporting and recovery solution with fund tracing
• Automated policy-enforced resolution timelines for complaints
• Customizable AI agents combining rule-based and generative AI
• Seamless handover between AI agents in a network
• Unlimited support from embedded CX engineers
• Direct, verified access to WhatsApp Business API as an official WhatsApp Business Tech Provider and Meta Business Partner