Loopia

What Loopia does

Loopia offers AI agents for sales and customer service in e-commerce, centralizing and automating SAC for e-commerce and marketplaces. Their AI, Luna, provides agile, efficient, and sales-focused customer service, responding quickly, automating repetitive tasks, and monitoring performance in real-time. The solution aims to simplify processes, reduce operational costs, and enhance customer satisfaction, helping businesses convert more sales and grow.

Products

• Luna (AI)Loopia's artificial intelligence that automates responses, ensures agility and efficiency for sales, responds quickly even outside business hours, and never misses a chance to close a deal.
• Disparador da LoopiaA tool to create segmented WhatsApp campaigns in minutes, transforming customer bases into active sales opportunities without manual sending or third-party reliance. It allows uploading contact bases or integrating via API.

Key capabilities

• AI agents for pre-sales to post-sales automation
• Centralized management of all marketplaces on a single screen
• AI agents for quick responses and sales conversion
• WhatsApp AI agents for sales
• Chatbot for triage automation
• Automatic distribution of atendimento by agent
• Mass WhatsApp messaging for segmented campaigns
• Integration via API for contact bases
• Monitoring performance in real-time
• Tracking all calls received in marketplaces
• Data for strategy (compare performance, conversion rates, automation for returns/exchanges)
• Customer success team support
• Quick response to customer questions
• Post-sales support
• Specialized AI agents for retail tasks
• Intelligent chatbot for FAQs
• Customizable tags for ticket classification
• Unified platform for WhatsApp and marketplace management
• Editable automations triggered by order and conversation events
• Dashboard and managerial reports
• Collaborative team work and individual productivity monitoring

Use cases

• Automating customer service from pre-sales to post-sales
• Managing customer service across multiple marketplaces from a single interface
• Increasing sales conversion rates through rapid AI responses
• Handling customer inquiries and closing sales via WhatsApp
• Creating and sending segmented WhatsApp marketing campaigns
• Improving store reputation through quick responses
• Providing 24/7 customer service
• Reducing operational costs in customer service
• Streamlining customer service processes
• Converting customer inquiries into sales opportunities
• Analyzing customer service performance and conversion rates
• Reducing product exchanges and returns through automation
• Fidelizing customers through excellent post-purchase support

AI approach

Loopia provides AI agents, specifically named Luna, to automate customer service and sales in e-commerce and marketplaces. These AI agents handle pre-sales to post-sales interactions, respond to inquiries, automate repetitive tasks, and monitor performance in real-time. They are trained for retail tasks and can be used for quick responses, post-purchase support, and intelligent chatbots.

Tech named: Luna (proprietary AI)

Industries served

• E-commerce
• Autopeças
• Beleza
• Eletrônicos
• Ferramentas
• Moda
• Móveis
• Pet

What it says sets it apart

• AI agents specifically designed for e-commerce sales and customer service
• Centralized platform for managing all marketplaces and WhatsApp communication
• Focus on converting customer interactions into sales
• 24/7 AI-powered customer service
• Ability to create segmented WhatsApp campaigns without manual sending
• Real-time performance monitoring and reporting
• Dedicated customer success team for support and guidance

Funding rounds we track

From the AI funding tracker — rounds as reported by the linked publications.