HiJiffy

What HiJiffy does

Founded in 2016, HiJiffy aims to improve guest communications in the hospitality industry through conversational AI. With its innovative Guest Communication Hub, HiJiffy bridges the gap between hotels and their guests, automating interactions and increasing revenue from direct bookings and upselling. HiJiffy is powered by its own AI, Aplysia, developed in-house by a dedicated expert team. Combining advanced natural language processing, sentiment analysis, large language models (LLMs) and generative AI technologies, Aplysia provides accurate, human-like responses across over 130 languages. HiJiffy helps hotels resolve up to 85% of guest FAQs instantly, increase direct bookings, reduce front-desk workload, and boost revenue by automating common guest questions, instantly routing important requests, and centralizing all communication channels into a single console.

Products

• Guest Communications HubA platform that centralizes all communication channels, automates guest interactions, and increases revenue from direct bookings and upselling for hotels.
• AplysiaHiJiffy's proprietary AI, developed in-house, combining advanced natural language processing, sentiment analysis, large language models (LLMs), and generative AI technologies to provide accurate, human-like responses across over 130 languages.
• Basic PlanProvides answers to FAQs 24/7, automates over 85% of common guest queries, includes essential FAQ automation (limited to 25 topics, 3 languages), booking flow with direct link to booking engine, personalized webchat widget, core console features, basic reporting, and customer support via chat and email. Channels supported: Website.
• Pro PlanIncludes everything in the Basic plan plus a Generative AI Chatbot, unlimited topics for chatbot knowledge, 132 languages supported, integration with Booking Engine and CRM, Sentiment Analysis & Prioritization, self-learning capabilities, Smart Property Identification System, custom tone of voice & visual, webchat pop-up campaigns, voice & text, Omnichannel Inbox, translation of Inbox Conversations, Canned Responses for Agents, Contact Details Pages, Customer Satisfaction (CSAT) score, advanced reporting, unlimited service, unlimited agents, unlimited messages, multiple properties, and dedicated support. Channels supported: Social Media + Messaging apps + Email (Facebook, Instagram, Telegram).
• Premium PlanIncludes everything in the Pro plan plus AI Digital Concierge, integration with PMS and/or CRM, fallback from WhatsApp to SMS (US-numbers only), unlimited interactions, automated WhatsApp Campaigns (4 included per reservation: Welcome message, Digital check-in, Loyalty Program Promotion, Upsell and cross-sell campaigns, Satisfaction surveys, Check-out campaigns, Guest reviews campaigns, Thank you message, Loyalty Program Updates, Promotional Campaigns), Guest Requests & Tickets management, extended In-Stay Features, standard integrations with Maintenance Systems, Outbound Campaigns, and management of Email Conversations. Channels supported: Website + Social Media + Messaging apps + WhatsApp + SMS + Email.
• Enterprise PlanA tailored solution with custom messaging campaigns, custom FAQs topics, custom channels, Power BI (Business Intelligence), custom integrations (Booking Engine, PMS, CRM), custom reporting & dashboards, and removal of "Powered by HiJiffy" branding.
• Campaigns ManagerA tool to create automated WhatsApp messages and improve communication strategy.
• Multi-Property FeatureSimplifies managing multiple hotels by automatically routing guest messages, keeping teams focused, and allowing custom setups for each hotel.

Key capabilities

• Conversational AI built for hospitality
• Automated FAQ answering
• Chat-based booking
• Webchat pop-up campaigns
• Lead generation
• Welcome messages (pre, during, post-stay)
• Digital check-in
• Loyalty programme promotion
• In-house assistance (AI-powered virtual concierge)
• Upsell and cross-sell campaigns
• Satisfaction surveys
• Check-out campaigns
• Guest reviews campaigns
• Thank you messages
• Loyalty programme updates
• Promotional campaigns
• Omnichannel communication (Website, WhatsApp, SMS, Email, Social Media, OTA inboxes)
• 80+ Integrations available (PMS, Booking Engine, CRM, Marketing, Payment, Mobile Key, Reputation Management, Facility Management, Digital Check-in/Check-out)
• Generative AI Chatbot
• Unlimited topics for chatbot knowledge
• 132 languages supported
• Sentiment Analysis & Prioritization
• Self-learning capabilities
• Smart Property Identification System
• Custom Tone of Voice & Visual
• Omnichannel Inbox
• Translation of Inbox Conversations
• Canned Responses for Agents
• Contact Details Pages
• Customer Satisfaction (CSAT) score
• Advanced Reporting & Dashboards
• Unlimited agents and messages
• Multiple properties compatibility
• AI Digital Concierge
• Automated WhatsApp Campaigns
• Guest Requests & Tickets management
• Extended In-Stay Features
• Outbound Campaigns
• Management of Email Conversations
• Multi-Property Search
• FAQ Insights
• AI Text Refinement (translate, check grammar, adjust tone, rewrite text)
• Real-time price comparison with OTAs
• Instant notifications for guest requests
• Task assignment for team members
• Data encryption (at rest with AES-256, in transit with TLS v1.2+)
• Infrastructure security (unique production database authentication, encryption key access restricted)
• Organizational security (anti-malware, Code of Conduct, Confidentiality Agreement)
• Product security (control self-assessments, penetration testing)
• Internal security procedures (Continuity and Disaster Recovery plans, Change management procedures)

Use cases

• Automating guest communications
• Increasing direct bookings
• Boosting revenue through upselling and cross-selling
• Reducing front-desk workload
• Streamlining hotel operations
• Improving guest satisfaction
• Managing guest requests during stay
• Collecting guest feedback and reviews
• Personalizing guest experiences
• Optimizing communication strategy
• Managing multiple hotel properties efficiently
• Enhancing customer service
• Reducing dependence on OTAs
• Providing 24/7 guest support
• Facilitating digital check-ins and check-outs
• Coordinating internal teams for guest requests
• Analyzing communication performance and data
• Ensuring data security and compliance

AI approach

HiJiffy develops its own conversational AI, Aplysia, specifically for the hospitality industry. It uses advanced natural language processing, sentiment analysis, large language models, and generative AI to automate guest communications, provide human-like responses in over 130 languages, and handle various tasks from FAQs to booking assistance and upsell campaigns. The AI is designed to be accurate, controlled, and personalized based on hotel content, and includes self-learning capabilities.

Tech named: Conversational AI, Aplysia, advanced natural language processing, sentiment analysis, large language models (LLMs), generative AI, Self-learning capabilities

Industries served

• Hospitality

What it says sets it apart

• Proprietary AI (Aplysia) developed in-house, specialized for hospitality
• Supports over 130 languages
• Comprehensive Guest Communication Hub covering the entire guest journey (pre-stay, in-stay, post-stay)
• Extensive integration capabilities with 80+ hotel systems (PMS, Booking Engines, CRMs, etc.)
• Focus on both guest experience and operational efficiency/revenue generation
• Recognized by UNWTO as one of the most innovative companies in global tourism
• Hotel Tech Report top choice in chatbot category and Level III certification for customer support
• Ability to manage communications across multiple properties and brands
• Real-time price comparison with OTAs to encourage direct bookings
• Self-learning AI capabilities
• Strong security and compliance measures including data encryption and access controls