Hera

What Hera does

Hera is a care management company that provides dedicated senior care experts, called Heroes, to coordinate healthcare for aging parents. These services are covered by Medicare, with 90% of clients paying $0 out-of-pocket. Heroes handle tasks such as coordinating doctors, managing medications, navigating insurance (Medicare and Medicaid), applying for benefits, arranging home services, and providing crisis response. The company aims to fill the gap in healthcare coordination, offering a service previously only affordable to the wealthiest families. Hera uses technology, specifically an AI assistant named Juno, to handle administrative tasks, allowing Heroes to focus on human connection and personalized care. The service is available in New York, New Jersey, California, Florida, Massachusetts, Maryland, and Pennsylvania for individuals with Original Medicare and two or more chronic conditions.

Key capabilities

• Dedicated senior care expert (Hero)
• Medicare-covered services (90% pay $0 out-of-pocket)
• Personalized ongoing support
• Coordination with doctors and specialists
• Medication oversight and management
• Insurance and benefits navigation (Medicare, Medicaid, Medigap, SNAP, HEAP, SCRIE)
• Home safety and services coordination
• Crisis response and discharge planning
• Family communication and updates
• AI assistant (Juno) for administrative tasks

Use cases

• Managing care for aging parents
• Coordinating multiple doctor appointments and specialists
• Navigating complex insurance systems (Medicare, Medicaid)
• Managing medications and preventing errors
• Applying for government benefits and assistance programs
• Arranging home health aides and other home services
• Handling hospital discharge planning and post-acute care
• Providing support during health crises
• Ensuring parents can age at home

AI approach

Hera uses an AI system named Juno to support its human 'Heroes' (senior care experts). Juno handles 'busywork' like documentation, billing, and tasks that don't require human interaction. It gets smarter with every family served, surfacing the right move for each family at the right moment by drawing on collective knowledge. The company emphasizes that technology is used to create a profession built around human connection and care, rather than eliminating jobs.

Tech named: Juno (AI system)

Industries served

• Healthcare

What it says sets it apart

• Medicare-covered services, making it accessible to more families (90% pay $0 out-of-pocket)
• Creates a new profession, the 'Hero', a dedicated senior care expert
• Combines human connection with AI (Juno) for efficient care management
• Focuses on the 'last mile' of healthcare, handling non-clinical but essential tasks
• Provides a single point of contact for comprehensive care coordination
• All Heroes are licensed social workers or registered nurses

Funding rounds we track

From the AI funding tracker — rounds as reported by the linked publications.