Assort Health

What Assort Health does

Assort Health builds healthcare that remembers, offering an AI agents platform for the patient journey. It manages the entire patient journey for providers, from call center automation and form intake to referrals, document processing, outreach, and payments. The platform is built on over 190 million specialty patient interactions and a model designed to handle the complexity general-purpose AI cannot. Healthcare organizations using Assort Health have seen a 5% lift in appointment volume, a 115% increase in labor capacity, and a 4.3 out of 5 patient satisfaction score. The platform is trained on 200M+ interactions across 23+ specialties, handling complex protocols, provider nuances, and insurance workflows. It integrates deeply with 15+ EHR and PMS platforms, including Athena.

Products

• ALWAYS-ON INBOUNDAI agents that answer calls, schedule appointments, and resolve inquiries across every channel, 24/7.
• proactive outboundProactive outreach campaigns that reach patients at the right moment to schedule, re-engage, and close care gaps.
• automated care journeysAutomated workflows across every patient touchpoint, from intake to referrals to follow-up, with no manual handoffs.
• workforce augmentationAI tools that make every staff member more effective with real-time context, guidance, and performance insight.
• Assort AgentAI voice agent for healthcare that proactively guides patients through nuanced aspects of their journey.
• SynapseIngests existing data (EHR history, SOPs, decision trees, call recordings) and combines it with proprietary dataset to build precise workflows, with automated QA and self-reinforcing model for continuous improvement.

Key capabilities

• AI voice agent for healthcare
• Platform trained on 200M+ patient interactions
• Handles entire patient journey (referrals, scheduling, intake, follow-up, payments, document processing, outreach)
• Built for specialty precision across 23+ specialties
• Personalizes patient conversations using prior context (language, timing, channel preferences, care history)
• Orchestrates full patient journey (intake, scheduling, referrals, billing, care gap closure)
• Deep integration across 15+ EHR & PMS platforms (including Athena)
• Proprietary Dataset (largest specialty-specific patient interaction dataset)
• Patient Journey Memory (context carried across interactions)
• Precision-Built Workflows (automated configuration based on practice data)
• 24/7 Appointment Scheduling & Management
• Proactive Outbound Outreach
• Intelligent Routing & Triage
• Insurance and Eligibility
• Fax & Referral Automation
• Patient Payment Resolution
• Task Management
• Waitlist Management
• Medication Refills
• Lab Requests
• Two-Way Texting
• Online Scheduling
• Chatbot
• After-Hours coverage
• Patient FAQs
• Patient Reactivation
• Rescheduling
• Care Gap Closure
• Digital Form Builder
• Insurance Document Processing
• Post-Visit Follow-Up
• Staff Co-Pilot
• Operational Insights Engine
• AI Summarization
• Warm Handoff

Use cases

• Call center automation
• Form intake automation
• Referral management
• Document processing
• Outreach campaigns
• Payment processing
• Appointment scheduling and management
• Patient triage and routing
• After-hours patient support
• Medication refill requests
• Patient FAQs resolution
• Online scheduling enablement
• Patient task management
• Patient reactivation
• Waitlist management
• Care gap closure
• Digital form building
• Insurance document processing
• Post-visit follow-up
• Staff augmentation and support
• Operational insights generation
• AI summarization for staff
• Warm handoffs to human staff
• Reducing patient hold times
• Increasing appointment volume
• Improving labor capacity
• Capturing new revenue
• Automating referral scheduling
• Managing high inbound call volumes
• Reducing call abandonment rates
• Improving patient satisfaction
• Scaling call center operations
• Supporting complex scheduling logic

AI approach

Assort Health develops an AI voice agent and platform for healthcare, trained on over 200 million specialty patient interactions. Their AI agents manage the entire patient journey, from scheduling and intake to referrals, billing, and follow-up. The platform uses a proprietary dataset, 'Patient Journey Memory' to personalize conversations, and 'Synapse' to build precise workflows by ingesting existing EHR data, SOPs, and call recordings. They emphasize their AI's ability to handle complex care protocols and integrate deeply with existing EHR and PMS systems.

Tech named: AI voice agent, AI agents platform, Proprietary Dataset, Patient Journey Memory, Synapse, AI Summarization

Industries served

• Healthcare
• FQHC
• Health Systems
• Multi-Specialty
• Orthopedics
• Dermatology
• Ophthalmology
• Women's Health
• Pediatrics
• Primary Care
• ENT & Allergy
• Pain Management
• Cardiology
• Urology
• Neurology
• Gastroenterology
• Podiatry
• Behavioral Health
• Radiology
• Oncology
• Emergency Medicine

What it says sets it apart

• Most widely used AI agents platform for the patient journey
• Built on 190 million specialty patient interactions
• Model handles complexity general-purpose AI can't
• Trained on 200M+ interactions across 23+ specialties
• Industry's deepest patient interaction dataset
• Memory across every patient interaction
• Workflows configure themselves to practice from day one
• Proprietary Dataset (largest specialty-specific patient interaction dataset in healthcare AI)
• Patients never have to repeat their story (context carried across interactions)
• Precision-Built Workflows automatically generated via Synapse
• Weeks, not months, to a precision-built, live deployment

Funding rounds we track

From the AI funding tracker — rounds as reported by the linked publications.