Ellipsis Health

What Ellipsis Health does

Ellipsis Health offers Sage, an empathetic AI Care Manager that automates care management while maintaining personalized, empathetic communication with patients. Sage conducts fully autonomous virtual care management calls, handling complex cases and supporting various healthcare interactions. It is built with healthcare's unique security and compliance requirements, including HIPAA and SOC2 Type 2 compliance, secure data handling, and continuous validation. The company aims to expand capacity and elevate patient care by leveraging its proprietary Empathy Engine trained on millions of clinical conversations.

Products

• SageAn empathetic, consistent, multi-lingual, and friendly AI Care Manager that makes fully autonomous virtual care management calls and is proficient at handling complex cases. It automates critical patient interactions across the healthcare journey, integrates into existing workflows, and is built on ethical AI principles prioritizing patient safety and data security.

Key capabilities

• 24/7 emotionally intelligent care management
• Empathetic, consistent, multi-lingual AI
• Fully autonomous virtual care management calls
• Intelligent automation for personalized patient engagement
• HIPAA and SOC2 Type 2 compliant infrastructure
• Secure data handling with end-to-end encryption
• Regular third-party security audits
• Transparent AI decision-making processes
• Continuous validation and monitoring
• Seamless integration into existing workflows (EHR, case management, CRM)
• API-first architecture
• Customizable to match existing workflows
• White glove implementation support
• Standard FHIR protocol support
• Proprietary Empathy Engine
• Trained on millions of clinical conversations
• 24/7 support and simplified healthcare navigation
• Automated outreach for program enrollment and benefits coordination
• Consistent condition monitoring
• Medication adherence support
• Early intervention and check-ins
• Automated HEDIS gap outreach
• Improve risk adjustment accuracy
• Enhance value-based care performance
• Make calls outside of traditional business hours
• Reduce administrative backlogs
• Increase enrollment revenue and patient engagement
• Ensure timely outreach and follow ups
• Consistent and high-quality messaging
• Expand capacity for complex cases while containing costs
• Deliver consistent, high quality, high touch, empathetic messaging
• Educate patients and members at intentional touch points
• Reduce patient call backlogs
• Around-the-clock accessibility
• Simplified enrollment and scheduling
• Personalized support and education

Use cases

• Program enrollment
• Benefits overview
• Eligibility verification
• Copay check
• Addressing patient queries
• HRAs (Health Risk Assessments)
• Care assessments
• Discharge assessments
• HOS (Health Outcomes Survey)
• Outcomes surveys
• HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) surveys
• Satisfaction surveys
• Care coordination
• Clinical adherence
• Star Rating & Quality Measures improvement
• Pre- and post-discharge check-ins
• Friday tuck-ins
• Transitions of care
• Reduce patient backlogs
• Increase program enrollment revenue
• Improve patient satisfaction
• Streamline patient engagement and enrollment
• Optimize efficiency and maximize resource utilization
• Accelerate revenue through automated outreach
• Onboarding calls
• Welcome calls
• Preventive care
• Health surveys
• Medication adherence
• Discharge
• Streamline member outreach and benefits coordination
• Enhance transitions of care and specialty population care management needs
• Close gaps in care and improve HEDIS performance
• Automate routine patient interactions
• Enable clinical staff to practice at the top of their license
• Guiding patients through complex healthcare processes
• Appointment scheduling
• Lab scheduling
• Transportation coordination
• Medicine refills
• Meals coordination
• Task tracking
• Reminder and monitoring call scheduling

AI approach

Ellipsis Health's Sage is an AI Care Manager that uses an "Empathy Engine" trained on millions of clinical conversations to conduct autonomous virtual care management calls. It handles program enrollment, assessments, surveys, and clinical support, aiming to reduce administrative tasks and improve patient engagement. The AI system is designed with healthcare security and compliance in mind, including clinical oversight and continuous validation.

Tech named: Artificial Intelligence, Machine Learning, Natural Language Processing, Speech Science, Empathy Engine

Industries served

• Healthcare
• Health Plans
• Health Systems
• Specialty Care
• Pharma

What it says sets it apart

• Most trusted AI Care Manager in healthcare
• Lightyears ahead of the competition in quality of voice AI agent, customer service, and commitment to clinical excellence (according to Vivid Health)
• Redefining conversational AI, driving efficiency, unlocking revenue opportunities, and setting a new standard for customer interactions (according to Twin Health)
• Built for healthcare with unique security and compliance requirements at its foundation
• Proprietary Empathy Engine
• Trained on millions of clinical conversations
• Emotionally intelligent AI voice agent
• Clinical oversight of all AI operations
• Human clinical oversight of all AI operations
• API-first architecture for flexible implementation options
• Dedicated white glove integration support team
• Standard FHIR protocol support
• Custom integration solutions available
• Ability to connect with EHR and case management systems
• Continuous refinement based on real-world performance

Funding rounds we track

From the AI funding tracker — rounds as reported by the linked publications.