CoSupport AI

What CoSupport AI does

CoSupport AI is a fully customizable AI platform for customer service designed to automate, scale, and enhance support operations at every level. It unites three powerful solutions: AI Agent that handles customer inquiries independently, AI Assistant that generates ready-to-go reply suggestions for support agents, and AI Business Intelligence that turns customer correspondence into actionable insights. The platform resolves up to 90% of inquiries, saves significant costs, and boosts customer experience by cutting resolution time from hours to minutes. It offers custom AI models tailored to brand tone and behavior, unlimited AI responses and user access, independence and control for configuration, testing, and deployment, and omnichannel and multilingual support across 40+ languages. CoSupport AI automates customer support, reduces resolution time, and improves customer experience across chat, email, social, and helpdesk. It features a no-code AI setup, fast integration with helpdesks, and enterprise-grade data security. The company offers a 30-day pilot and a 60-day guarantee, promising a 60% AI resolution rate or a full refund.

Products

• AI AgentAn autonomous AI that resolves customer queries independently, handling up to 90% of repetitive L1 requests across chat, email, and helpdesk. It can deflect tickets, reduce workload, and improve response time.
• AI AssistantAn AI-powered solution that boosts agent productivity by generating instant, tailored, ready-to-go reply suggestions for support agents, improving customer satisfaction and reducing ticket processing time.
• AI Business IntelligenceLeverages AI-driven analytics and insights to transform customer interactions into strategic decision-making, helping to understand customer issues and optimize support processes.
• AI TranslatorWorks in 40+ languages across chat, email, and voice to provide multilingual customer service.
• CoSupport AI HubA platform for managing AI support operations, offering intuitive onboarding, a redesigned Analytics dashboard, and quick access to knowledge base files.

Key capabilities

• Custom AI Models – Tailored to your brand’s tone and behavior
• Unlimited AI Responses & User Access – Scale with no extra cost
• Independence & Control – Configure, test, and deploy in minutes
• Omnichannel & Multilingual – 40+ languages across chat, email, and voice
• No-Code AI Setup
• Fast Integration with Helpdesks
• Enterprise-Grade Data Security
• Patented architecture (US11823031B1) for message generation engine
• ISO 27001 certified
• GDPR and CCPA compliant
• Built-in resolution analytics and reporting
• Private server environment for each customer (1 client → 1 dedicated server)
• Data anonymization and robust encryption
• Self-hosted LLM options
• Edit and view knowledge base files directly inside the platform
• Intuitive Analytics dashboard with clearer graphs and easier interpretation of results
• New safety and account reminders

Use cases

• Automating customer inquiries independently
• Generating reply suggestions for support agents
• Turning customer correspondence into actionable insights
• Automating support operations at every level
• Reducing resolution time for customer support
• Improving customer experience across chat, email, social, and helpdesk
• Deflecting repetitive tickets
• Assisting support agents with instant reply suggestions
• Translating conversations in multiple languages
• Automating order tracking, returns, and pre-sales queries for e-commerce
• Handling admissions, course-related, and student inquiries for education
• Ensuring secure, compliant AI-powered customer support for financial services
• Scaling high-volume support with AI agents and assistants for BPO and outsourcing
• Streamlining product support and reducing ticket volume for SaaS and Tech
• Automating internal support requests for HR, IT, security, and operations
• Automating case classification and routing in Salesforce
• Enriching case details in Salesforce
• Handling routine cases autonomously in Salesforce
• Providing agents with reply drafts in Salesforce
• Automating order tracking, returns, shipping questions, subscription issues, and product inquiries for Shopify
• Automating invoice checks, charge lookups, refunds, billing updates, subscription modifications, and payment-related questions for Stripe
• Automating onboarding flows for SaaS
• Boosting retention and upsell by guiding customers to adopt key features and surfacing offers
• Streamlining onboarding and feature adoption for new users
• Enabling 24/7 global support in multiple languages
• Automating technical questions and billing issues for SaaS
• Automating student inquiries about admissions, enrollment, and courses
• Automating KYC verification, account inquiries, and transaction-related questions for finance and banking
• Automating internal requests and managing distributed workforce support
• Automating ticket resolution, ticket triaging, and multilingual replies in Zendesk
• Automating repetitive issues and assisting agents with reply suggestions in Freshdesk and Freshchat
• Delivering precise, context-aware responses in Zoho Desk using FAQs, knowledge base, and ticket history
• Generating instant, context-aware replies in Intercom chat and inbox
• Providing real-time AI assistance inside Microsoft Teams for employees to ask questions, troubleshoot issues, and access documentation
• Automating order management with e-commerce AI tools
• Delivering personalized customer support with AI
• Streamlining support with AI-powered automation for e-commerce
• Providing omnichannel multilingual support for e-commerce
• Boosting sales with AI-powered personalization and automation for e-commerce

AI approach

CoSupport AI develops a customizable AI platform for customer service, featuring an AI Agent for autonomous inquiry handling, an AI Assistant for agent reply suggestions, and AI Business Intelligence for actionable insights from customer interactions. The platform is trained on customer-specific data (solved tickets, knowledge bases, CRM data) to ensure brand-specific tone and behavior, and aims to resolve up to 90% of inquiries. It uses a U.S.-patented architecture for message generation to minimize hallucinations and ensure accuracy.

Tech named: Custom AI Models, Advanced NLP, Machine Learning, Patented architecture (US11823031B1), Generative AI, Self-hosted LLM options

Industries served

• Software Development
• SaaS and Tech
• eCommerce
• Education
• Financial Services
• BPO and Outsourcing
• Fintech
• Marketplaces
• Consumer Apps
• Logistics Platforms
• HR Software
• Animal Welfare Software

What it says sets it apart

• Fully customizable AI platform
• 60-Day Guarantee: Hit 60% AI Resolution Rate, or You Don’t Pay
• Trained on your solved tickets and company-specific data
• No setup fees, no long-term contract, no-cost 30-day pilot
• Patented architecture (US11823031B1) for message generation engine, ensuring non-hallucinating responses
• ISO 27001 certified, GDPR and CCPA compliant
• One client, one dedicated server for full isolation and data security
• Unlimited AI responses on server-based plan
• Built-in resolution analytics and reporting
• Setup in minutes with no-code integration
• Ability to edit and view knowledge base files directly inside the platform
• Flexible pricing models: Resolution-Based, Server-Based, Response-Based
• Focus on real performance metrics and proven results
• Seamless integration with existing support stacks without workflow changes
• AI learns exclusively from your data, allowing full customization of tone, escalation logic, and AI behavior
• AI World Series Award for the best generative AI solution (2024)