CiaoDott

What CiaoDott does

CiaoDott automatically manages patient calls, books appointments, and answers frequent requests through an AI-powered voice assistant. The technology speaks in natural language and is active 24/7, even when the reception is closed or busy. It integrates with major healthcare management systems, helping medical centers and polyclinics reduce missed calls, improve operational efficiency, and offer a better patient experience. CiaoDott handles millions of vocal interactions for medical centers across Italy, providing specialized AI assistants configured for various medical specialties like radiology, general medicine, dental, gynecology, optics, orthopedics, cardiology, and dermatology.

Products

• Modulo RadiologiaA specialized module for radiology with patient recognition via phone number.
• Modulo OdontoiatricoA specialized module for dental practices with demographic data collection.
• Modulo Prescrizione MedicaA specialized module for general practitioners with prescription data collection.
• Modulo SSNA dedicated module for the National Health Service that autonomously manages the complexities of public bookings, including exemption codes, diagnostic questions, and priority codes.

Key capabilities

• Automatic call management
• Appointment booking
• 24/7 availability
• Natural language interaction
• Integration with healthcare management systems
• Specialized AI assistants for various medical fields (Radiology, General Medicine, Dental, Gynecology, Optics, Orthopedics, Cardiology, Dermatology)
• Patient recognition by phone number
• Demographic data collection
• Prescription data collection
• Management of public bookings (SSN module)

Use cases

• Reducing missed calls
• Improving operational efficiency for medical centers
• Automating telephone bookings
• Managing out-of-hours calls
• Handling patient inquiries
• Freeing up reception staff to focus on in-person patients
• Streamlining communication in medical centers
• Managing complex booking flows in specialties like gynecology

AI approach

CiaoDott provides an AI-powered virtual assistant that automatically manages patient calls, books appointments, and answers frequent requests using natural language. The AI assistant is active 24/7 and specializes in various medical fields, understanding patient needs and adapting to the context.

Tech named: Intelligenza Artificiale Conversazionale, Assistente vocale, AI Vocale

Industries served

• Healthcare
• Medical Centers
• Polyclinics
• Dental Practices
• General Practitioners

What it says sets it apart

• Specialized AI assistants configured for specific Italian medical sectors
• High reduction in missed calls (99%)
• High percentage of calls managed autonomously (70%)
• High patient satisfaction with the virtual assistant (9.6/10 average rating)
• Native integrations with major healthcare management software
• Ability to understand and respond to specific patient needs in context
• Custom solutions for complex booking flows (e.g., gynecology)

Funding rounds we track

From the AI funding tracker — rounds as reported by the linked publications.