Perry Ellis · Yotpo
1.4% — conversion rate
Independently reportedRetail & e-commerce · Customer support · NLP · Scaled
Customer support
Super Park · HummingAgent
Vendor-reportedLogistics & transportIn productionEnterpriseLLMLive 2025
Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.
Reported by hummingagent.ai (vendor self-report). Checked against the source page on 2026-09-06. 2 of 2 figures below appear on that page word for word.
The problem
Super Park needed a scalable way to deliver real-time availability, directions, and customer support without increasing staff, dealing with frequent calls, confusion, manual lookups, and long hold times.
What was deployed
- Vendor
- HummingAgent
- Products
- Chatty
- Models
- Gemini 2.0 Flash
- Technique
- LLM
- Build or buy
- Built in-house or to order
- Deployment
- Custom build
- Data used
- parking-specific data, real-time live occupancy from lot sensors
- Scale
- 9,085 Parking Spaces
- Timeline
- 1 months
What changed
Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.
repetitive inquiries
“70% Reduction in repetitive inquiries”
Quoted word for word from the source · round percentage, no baseline given
<1sAverage response time
“<1s Average response time”
Quoted word for word from the source
Cost savings
“Major Cost savings”
Quoted word for word from the source
24/7Automated support availability
“24/7 Automated support”
Quoted word for word from the source
Difficulties and limits
- Several advertised capabilities (predictive occupancy forecasting, shuttle GPS tracking integration, loyalty-account integration, in-chat payments/reservations, a voice-assistant version) are listed under 'Future Roadmap' as planned, not yet delivered.
Sources
- hummingagent.ai — vendor self-report, 2025-12-07
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