Perry Ellis · Yotpo
1.4% — conversion rate
Independently reportedRetail & e-commerce · Customer support · NLP · Scaled
Customer support
Smilegate Megaport · Allganize
Vendor-reportedMedia & entertainmentSouth KoreaScaledEnterpriseNLPLive 2019
Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.
Reported by allganize.ai (vendor self-report). Checked against the source page on 2026-09-06. 2 of 2 figures below appear on that page word for word.
The problem
Improve customer support efficiency with 24/7 accurate answers, simplify chatbot management, and quickly create secure customer events and campaigns to enhance customer experience and engagement.
What was deployed
- Vendor
- Allganize
- Products
- Alli
- Technique
- NLP
- Build or buy
- Bought off the shelf
- Deployment
- SaaS
- Data used
- big data
- Scale
- Epic Seven (globally serviced mobile RPG) and Tales Runner; supports Korean, Chinese, Japanese, and English
What changed
Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.
85%response accuracyfrom 80%
“Alli’s current response rate is approximately 85%, surpassing the initial goal of 80%.”
Quoted word for word from the source
customer inquiries requiring human agents
“customer inquiries requiring human agents decreased by over 30%.”
Quoted word for word from the source · round percentage, no baseline given
“Alli's intuitive UI is excellent—so much so that it could even be used for educational purposes. Its no-code interface makes it incredibly easy to develop features, and new team members can quickly learn how to use it. Additionally, over 90% of the formulas and functions needed for customer events are pre-built, allowing for rapid event creation.”
Difficulties and limits
- Customer inquiries for games often occur late at night, requiring chatbot adoption as a support tool for customer service representatives.
- Needed a chatbot with machine learning capabilities to keep up with constantly changing gaming trends, or risk a negative user experience.
- Needed a fast and secure way to create and execute customer event campaigns without compromising security.
Sources
- allganize.ai — vendor self-report
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