Perry Ellis · Yotpo
1.4% — conversion rate
Independently reportedRetail & e-commerce · Customer support · NLP · Scaled
Customer support
Seattle Sun Tan and Desert Sun · Replify
Vendor-reportedOtherUnited StatesScaledEnterpriseNLP
Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.
Reported by replify.ai (vendor self-report). Checked against the source page on 2026-09-06. 4 of 4 figures below appear on that page word for word.
The problem
High call volumes, repetitive customer questions, rising labor costs, and after-hours service gaps across 50+ salon locations.
What was deployed
- Vendor
- Replify
- Products
- Replify’s AI customer service automation platform, HeyLibby
- Technique
- NLP
- Build or buy
- Bought off the shelf
- Deployment
- SaaS
- Scale
- over 60 locations
What changed
Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.
74%Automation rate for business inquiries
“74% automation rate for business inquiries”
Quoted word for word from the source
85.5%Automation rate for calls about hours
“85.5% of calls about hours”
Quoted word for word from the source
61.9%Automation rate for treatment questions
“61.9% of treatment questions”
Quoted word for word from the source
74.4%Automation rate for business inquiries (hours and treatment questions)
“74.4% of all business inquiries (defined as hours and treatment questions)”
Quoted word for word from the source
higherCustomer satisfaction
“resulting in higher customer satisfaction”
Quoted word for word from the source
improvedStaff morale
“improved staff morale”
Quoted word for word from the source
greaterOperational efficiency
“greater operational efficiency”
Quoted word for word from the source
higherBooking rates
“The investment paid off with higher booking rates”
Quoted word for word from the source
fewerMissed calls
“fewer missed calls”
Quoted word for word from the source
Sources
- replify.ai — vendor self-report, 2026-01-16
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